I am a Hilton Hhonors Diamond member. I have stayed at this hotel before and had fairly good experiences. This time I booked the "Government Gas & Go" rate of $100 per night as I had multiple times before. This rate shows up on the normal rate page, I had not checked government rate. When I tried to check in this time the guy at the front desk asked to see my government ID. I showed him my drivers license. He told me that I needed a government employee ID. After a few moments of discussion, I asked to speak to the manager. She was like talking to a brick wall. After about 10 minutes she told me she would be happy to rebook me at the prevailing rate of $170 per night. I told her where to put her $170 per night prevailing rate and walked out. I quickly called Hilton reservations to cancel my reservation only to find out the manager had been kind enough to do so for me. A side note, a gentleman had arrived on their shuttle bus from the airport and stated he had been waiting an hour in the rain for their shuttle. After some issues with the front desk himself, he walked to the Hyatt Place next door. I will never stay at the Doubletree Charlotte Airport again and will take any business away from them that I can. DO NOT STAY HERE!!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more less
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- Also Known As:
- Doubletree Charlotte
- Charlotte Doubletree