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“Minutes to Charlotte Airport, Good Breakfast” 3 of 5 bubbles
Review of DoubleTree by Hilton Charlotte Airport

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DoubleTree by Hilton Charlotte Airport
Ranked #69 of 176 Hotels in Charlotte
Fernandina Beach, Florida
Level Contributor
271 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Minutes to Charlotte Airport, Good Breakfast”
3 of 5 bubbles Reviewed January 1, 2013

Spent one night here during a whirlwind trip over the Christmas holidays. Parking was close to the entrance and felt safe. Check in easy. I could tell the hotel had been undergoing improvements. Carpeting smelled new and refreshing. Elevators are down the hall, away from registration. Our elevator was past the convention area. Not a problem but further to walk than most hotels. Room was small with view of trees and courtyard/pool. Courtyard is very nice and has a small pool. It's December, not to be used. Bed comfortable. Best part of stay was breakfast. Nice variety. Made to order eggs. I had oatmeal and it would have been nice to have raisins, or brown sugar, or walnuts... Fresh fruit included watermelon. Very nice selection of fresh fruit and yogurt. Staff in breakfast area was top notch. Checkout easy. Airport less than 7 minuts away. One thing to keep in mind is that this hotel is near the airport and we heard planes until midnight and from 6am on. I like planes and can sleep through most any noise and did so. Keep this in mind if you can't stand noise!

Room Tip: Courtyard view is nice.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GRGADA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, January 15, 2013
Dear GRGADA,
Thank you so much for visiting our hotel and for taking time to post your comments. We do certainly appreciate your feedback and will utilize this information to make continous improvements at our property. We have been renovating our hotel over the past six months and are pleased that you noticed. We are also delighted that you found our breakfast delicious and with good variety and the service top notch. Thanks again for your comments and we hope to see you again the next time your travels bring you to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

Traveler rating
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    86
    32
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed December 30, 2012 via mobile

While it looks like they have made a effort to update the lobby, the same cannot be said for the rooms. The walls were thin, the bathrooms way out of date, and the lights either buzzed or were harsh fluorescent. I understand that being Eco friendly is "sheik" but I do not appreciate blue light in my hotel room.

To end on a positive note, the shuttle from the airport was very convenient And the driver was very friendly. Oh, and, of course, the cookie was much appreciated.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank notapoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, December 31, 2012
Thank you for staying at our property and for expressing your opinion. We are continuing to improve our hotel and the services that we provide and will use feedback such as yours to determine what areas of the hotel are pleasing to each guest. Thanks again for staying with us and we hope that you will return and see the continuous improvements that we are making.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 16, 2012

I missed the last connection home from Charlotte & needed a place to stay. At the last minute I saw a room show up at this hotel on the Hilton app. I called the hotel immediately & was told they had 1 room (every other decent hotel within 15 miles was sold out). I booked the room & the agent said he'd send the shuttle. From the moment I got in the shuttle I felt taken care of. The lady at the front desk was super sweet and made sure I was taken care of (my water b/c of status, cookie, hotel shuttle reservation back to the airport). She remembered me the next morning when I was waiting for the shuttle & was just as friendly then. They really turned what could have been a really stressful night into a pleasant stay. Will definitely try to stay here if I need a room at CLT again.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MAB927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, December 4, 2012
Dear MAB927,
Thank you so much for taking the time to post your positive comments. We are thrilled that we were able to take the stress out of traveling and that you found our staff warm and inviting. We hope that if your travels bring you back to Charlotte, we will be your first choice for hotel accommodations. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

Rooms are modern, CLEAN, and very comfortable. Beds are soft (not too much), pillows fluffy and the bathroom is clean as well. Soft towels too! (not the ones that are washed 80 million times and feel like sand paper!)
Also the staff has been tremendous. Small requests were taken care of in a snap. I even requested a fridge from the very friendly lady behind the front desk - less than 30 seconds after I got to my room, a maintenance guy was there with the fridge.
Close to the airport, the van ride was very quick and after calling to get picked up, the van was there in less than 10 minutes.
Ample plugs that are well placed for recharging devices.

Room Tip: Avoid smoking rooms and "patio/garden rooms" for noise level.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JYinCLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, October 26, 2012
Thank you so much for your positive comments regarding our hotel and staff. We will certainly share your feedback with our team! We hope that on your next visit to Charlotte, we will be your first choice of hotel acommodations.
Sincerely, Karen Sullivan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago, IL
Level Contributor
80 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed October 15, 2012

I stayed at this hotel because it was near the airport, but not right next door. The location is just off the runway, however, I wasn't bothered by the noice. The hotel is a bit dated and drab, including my room that was also a bi outdated. Otherwise, the service was ok. My room was well kept and clean. The hotel has a shuttle, but I chose to park my rental car. The business center was a little lame, however, the restaurant and bar looked attrative. Not sure I would return if I travelled back to Charlotte, would instead try to stay closer to South Park Mall area or downtown.

  • Stayed October 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bjaysfan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, October 17, 2012
Dear Bjaysfan21, Thank you for staying at our hotel and for posting your honest comments on TripAdvisor. We are pleased that you found our location appealing, clean with friendly staff. As you mentioned, we do have 24 hour complimentary airport shuttle available to all of our guests. We are in the process of sprucing up our hotel with renovations to both our public areas and guests rooms. We hope that if you visit Charlotte once again, you will stop by to see our improvements. Thanks again!
Sincerely, Karen Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 2, 2012

This was a standard, decent hotel by the Charlotte airport. Good value for money, the rooms were clean, it was comfortable, nothing really special. As we were leaving early morning, the hotel did the job for us, it offers an airport shuttle which is a good thing it is a few minutes drive from the airport.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TRozsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, October 3, 2012
Thank you so much for your recent comments. We are pleased that you found our location to the airport convenient, and that you were able to utilize our 24 hour complimentary airport shuttle. We hope to see you again in the near future.
Sincerely, Karen Sullivan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, South Carolina
Level Contributor
370 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
3 of 5 bubbles Reviewed October 1, 2012

We chose this hotel because it was one of the only ones in the area charging less than $175/night, which is too high for the area, in my opinion. It was fine for a one night stay to be close to the airport. The room was clean and quiet. The check-in was a little lackluster, as there was no mention of our SPG elite status or upgrade, or anything along those lines. I would be interested to see how the renovations turn out, once they are complete. We were not affected by them directly during our stay. Overall, we had no real complaints, as we were not there for very long at all.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KelekeWahine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, October 3, 2012
Thank you so much for your review on our property. We appreciate the positive comments that you made regarding our cleanliness and airport location. We too, are excited about our renovations and we have made great progress in the last two weeks. Next time your travels bring you back to Charlotte, we hope that you will stay with us to see the completed renovation project.
Sincerely, Karen Sullivan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Charlotte Airport

Property: DoubleTree by Hilton Charlotte Airport
Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Romantic Hotel in Charlotte
#51 Family Hotel in Charlotte
#62 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Doubletree Charlotte
Charlotte Doubletree

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