We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK hotel for a night.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus Sterling Hotel & Suites
Ranked #77 of 178 Hotels in Charlotte
Christiansburg, Virginia
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“OK hotel for a night.”
Reviewed July 27, 2013

We stayed here because we were flying out of Charlotte on an early flight. We arrived on May 22, 2013 around 8:30/9pm. There was no one at the front desk. We stood there for several minutes before a gentleman came out to help us. While he was checking us in, someone called on the phone. Instead of him asking them to hold, he talked to them about hotel amenities and just pointed to places we had to sign and initial. Then handed us the keys and pointed at the room number and that was all. Very unprofessional. The room was just fine. Location was fine, but if you are looking for a place to eat, take a right out of the parking lot and go straight - lots of options down there. When we returned from dinner, we tried to go in the side entrance up the steps but no key access. So we had to walk through the lobby - again no one in the front desk, so anyone can walk off the street. After dinner we needed to get something from the car so we went out the side door closest to the car and the door on the bottom level was propped open with a towel. We moved the towel and closed the exterior door. The next morning it was propped open again - a little unsafe in my opinion. Breakfast was good with waffles, juices and danishes - yummy. We saw a lot of pilots and flight attendants staying here and thought if it is good enough for them, it is good enough for us. I would stay here again but only for one night to catch a plane.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

432 reviews from our community

Traveler rating
    129
    134
    89
    43
    37
See reviews for
116
113
44
107
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 17, 2013 via mobile

Bed extremely hard & uncomfortable.

No place to socialize or unwind RE: swimming pool, patio.

Electronic gambling hall next door causing questionable individuals in parking lot.

No vending machines on floors only in main lobby.

Was given ONE wash clothe ever time room was cleaned, prompting a trip to lobby to receive another.

Room was extreme damp making the carpet and bed feel wet & had a strange smell like fermenting apples....

Continental breakfast was sad. Orange Juice was more orange flavored water

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpurvis06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunnysingh7, General Manager at Best Western Plus Sterling Hotel & Suites, responded to this review, July 18, 2013
Hello ,
I am sorry regarding the bed. I don't know if you asked to move to another room. Not all the beds are same in the rooms. We have a patio in the back of the Meeting room with tables and chairs.
It's hot out there around 90 degrees and when you turn on the AC and make the room cooler then you get the humidity.
I am sorry again regarding your inconvenience.
Thanks,
Sunny Singh, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

We are looking for a new home so we took this road trip across the south, we like best western so if the there is one we stay there. We traveled for two weeks. The only problem we ran into was smoking rooms, we lucked out and didn't have to stay in any.We love the free breakfast but wish the used real eggs, some had boiled which was great but no gluten free items.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank sewbeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pa.
Level 6 Contributor
162 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 9, 2013

Everything about the place was good. Excellent people who were friendly and helpful. Breakfast was great, clean and lots of choices.
Room was clean and every day was made fresh again.
Place was quiet and everyone was so very helpful and friendly

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pennwoodpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2013

We booked this hotel as we typically have good stays with Best western and are rewards members- Booked this hotel for its proximity to the airport and the decent reviews. When we got here- were greeted by a semi-uninterested slightly annoyed appearing receptionist. Our room was sweltering as it was June and the AC unit did not work and smelled of smoke even though it was a nonsmoking room. After calling, a service man promptly came, took the cover off the AC unit, messed with a few things, and left. Within 5 minutes it stopped working again and we requested a new room. We were moved 3 rooms down and this room smelled strongly of smoke and wet carpet. The rooms were fairly dark and outdated appearing- Not the brightest or cleanest hotel. If you are looking for a convenient, quick stay close to the airport then this will work for you. We will not be staying here again.

Stayed June 2013, traveled with family
Helpful?
1 Thank m0mma23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina, Usa
1 review
Reviewed June 28, 2013

This was my fourth time staying here & it was great like always. Pleasant & friendly front desk & housekeeping staff. I always stay at this property when I go to concerts in the Charlotte area. I'll be back in August!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank letrayn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunnysingh7, General Manager at Best Western Plus Sterling Hotel & Suites, responded to this review, July 1, 2013
Hello M4uri,
Thanks again for the kind words.
We try to keep our place clean and all the credit goes to my house keeping staff.
You are all welcome to my Hotel and feel like home away from home.
Thanks,
Sunny Singh,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 5 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 25, 2013

Without a doubt a very nice hotel; very nice Staff and the hotel is clean.
we arrived without prior notice to them - we haven't booked a room and we got all stuff going within
5mins. it was a quite room, clean, nice lcd screen.

at the other side of the street you can grab some nice steak and some fast food stuff, there is a gas station nearby, parking is for free and the price was very good. payed about $40.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M4uri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunnysingh7, General Manager at Best Western Plus Sterling Hotel & Suites, responded to this review, June 27, 2013
Hello M4uri,
Thanks for the kind words. We try to keep our cost down and keep the place clean as much we can.
Please suggest us as well for more improvements we can do. We just changed our entire carpeting a few months ago.
Thanks for being our valued guest. We look forward to see you again.
Thanks again,
Sunny Singh, Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Charlotte hotels
Show Prices
Show Prices
Show Prices
Eagle Lake
Sleep Inn Billy Graham Parkway
Eagle Lake
La Quinta Inn & Suites Charlotte Airport South
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Sterling Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Sterling Hotel & Suites

Property: Best Western Plus Sterling Hotel & Suites
Address: 242 East Woodlawn Road, Charlotte, NC 28217-2202 (Formerly BEST WESTERN PLUS Sterling Hotel & Suites)
Phone Number:
Location: United States > North Carolina > Charlotte > Montclaire South
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Charlotte
#64 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Sterling Hotel & Suites 2.5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Orbitz, Hotels.com, Expedia, Travelocity, HotelsforEveryone, Hotwire, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Best Western Plus Sterling Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sterling Hotel Charlotte
Best Western Sterling Hotel And Suites
Best Western Charlotte
Charlotte Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing