I was returning from a business trip to South Carolina that had been extended a day. To facilitate my return to Dallas, my travel agent booked me at the Sheraton Charlotte near the airport (CLT).
My requirements are pretty simple - a clean room, secure wireless internet access in the room, if possible a fitness center.
At check-in, the clerk told me there was internet available in the room for a fee. I corrected her and told her this was not right - I was told by my agent and read on the web site that internet access was free in the rooms.
I was told again NO, it required a fee. I asked to simply void my registration so I could move to another hotel that would meet my requirements. I was told again NO, you have already registered, we have charged your credit card, you cannot cancel your registration.
I asked for clarification on this statement. I was told in no uncertain terms "Sorry Charlie, you are stuck."
This is NOT the way to run a hotel or treat business travel guests. We call this a "bait and switch" tactic - I was told the hotel had free internet access in the rooms before booking. After the room was booked and my card was swiped, I was then told it was for "a fee" and my reservation was not nonrefundable.
Given this scenario, I got into my room where I found my TV did not work (was fixed a half-hour later) and the bathroom was not clean. The floor was stained and several electrical receptacles in the room were broken, loose or did not both carry electrical current!
Count me as "not going to come back to this place - it is a DUMP". Stay away - it is a 'bait and switch' hotel!
- Official Description (provided by the hotel):
- Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more less
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- Also Known As:
- Sheraton Charlotte
- Charlotte Sheraton