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“Very good choice for a layover.”

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Sheraton Charlotte Airport Hotel
Ranked #53 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
New Haven
Level Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Very good choice for a layover.”
4 of 5 bubbles Reviewed February 21, 2013

We have stayed in this hotel on several occasions, before and after the renovations and come back for a reason. It's conveniently located, very close to the airport with 24h shuttle service on the half hour, which counts if you have an early AM flight, and has excellent amenities. If you arrive early, there is a cool indoor/outdoor swimming pool for relaxation. Bar and restaurant serve decent fare and if not very hungry and you have club access, it serves warm and cold hors d'oeuvres. Only drawback there is the beer served, Bud and Coors, not everyone's favorite. If you have to drop of a car first, it won't take long to get to the hotel and if lucky like we were this time, the Sheraton shuttle is just dropping someone off at the rental company and you can hitch a ride back.

Room Tip: rooms overlooking the parking lot (even numbers) are quieter, however, the air conditioner drowns ou...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doublebooked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, March 8, 2013
We at the Sheraton Charlotte would like to thank you for your loyalty! Our location and layout is indeed convenient for both the business and leisure traveler. It was our pleasure to pick you up at the rental car company. I am also delighted to hear you had the opportunity to take advantage of our many amenities offered including, the heated indoor/outdoor pool and Oscar’s Restaurant. It’s always great to hear that our guests enjoyed themselves during their stay with us. We look forward to connecting with you the next time your travels bring you back to the Queen City!
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470 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Washington DC, District of Columbia
Level Contributor
227 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed February 18, 2013

Large lobby, small front desk. Large bar, small bathrooms. Such was our stay at the Sheraton Charlotte Airport. Compete opposites. We opted for the club floor as it included breakfast. We got both extremes for the breakfast service on the club level. The first morning was horrible. No food left at 8 am and no one around. No knives left, no sausage links, no bacon. Runny eggs that had been out since 6 am and no bagels. The service was, shall we say, MIA. The second morning all the food was there but the service was overly attentive. Chill out. It's morning and I'm not into having someone deliver juice to my table when the club room is only 2 hotel rooms large. I got this.

The rooms were fine. Clean, large but with one small window. Why hotels have done away with the floor to ceiling windows is beyond me. I don't want a prison cell to stay in, I want to see your lovely city and as much of it as I can.

We didn't really get a good sense of the rest of the hotel. It didn't seem that there were enough staff based on the square footage of the hotel. We'll likely try another next trip.

Room Tip: I'd ask to stay on the other side of the hotel. Directions are hard to figure out here, but prob...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacksondc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, General Manager at Sheraton Charlotte Airport Hotel, responded to this review, March 8, 2013
Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Again thank you for taking the time to make us aware of our opportunities to enhance our service.
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NEW HAMPSHIRE
Level Contributor
129 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed February 7, 2013 via mobile

Stayed here again as it is very convenient trip to airport for an early morning flight. Very nice on entrance but rooms are a little run down, sometimes this place is a little too pricey. Room I stayed at was old and tired, nice TV....beds are very comfortable. Had a couple of great nights sleep on my last visit. There is not a lot of dinner options around this hotel unless you want fast food. I ate at hotel one of the nights and wish I had not. Steak was lousy and price was ridiculous. Overall not a bad place but would not stay here if I was paying myself.

Stayed February 2013, traveled on business
Helpful?
Thank NEFANMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, February 21, 2013
Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations we set forth, however, your feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to welcoming you back in the future!
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Pittsburgh
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

We had to stay overnight in Charlotte NC unexpectedly due to travel plans that went awry. I chose the Sheraton based on a recommendation from a kind fellow at the United airline counter who was helping us find our luggage. (Found it, thank you!) The shuttle service worked perfect for us from the airport and then back the next morning. We had a room with two queen beds (so comfortable) . The linens, the blankets, the comforter, all spotless. We had dinner at the restaurant in the hotel. Service and food were both very good.

The primary thing I remember about this hotel is the way it smelled. Every room smelled so fresh and clean, because they were.

Even though our trip to the Caribbean was cut short by one day, it was made a little better by staying in this nice hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SZQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience with us. Realizing the challenges that can sometime occur when travelling, I am excited that we were able to turn this situation into a positive experience. We love to keep our guests close to our hearts and our tenured staff is committed to creating memorable experiences such as yours. I am also pleased that you enjoyed the Sheraton Sweet Sleeper™ bedding package -the entire package is available by visiting the Sheraton Store at sheraton.com/shop. We take great pride in the little details that mean so much to us and our guests. We are at your service and we look forward to connecting with you again in the future.
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George Town, Grand Cayman
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Stayed over night due to connecting flights. Had a large comfortable room. Hotel has a shuttle service to the airport every 30 minutes. Large in door pool and good restaurant.

The surrounding area was covered in snow when I was there and looked beautiful with the autumn leafs.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MorneBotes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for your review and positive comments on our complimentary Airport shuttle; the size and comfort of our guestrooms, featuring our popular Sheraton Sweet Sleeper; our inviting heated indoor and outdoor pool; and Oscar’s Restaurant, which features a daily breakfast buffet, daily lunch buffet and evening dining. The hotel surroundings is picture perfect especially with the autumn leafs. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels!
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South Carolina
Level Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed January 16, 2013

Don't get me wrong, this is a nicely appointed hotel ranked as a 4 star but it was not what I expected. The water in the room was $4.00 a bottle, the wifi access was $9.95 a day and the breakfast bar was $13.99 per person. The room was clean and well appointed with a comfortable bed. The staff was extrememly friendly but for the money, I could have stayed in a 3 star hotel and received the costly amenities for free. My advice is don't pay for the name and ambience and stay at a slightly lower rated hotel that offers free amenities.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dunk145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. We always appreciate any suggestions you may have for our property. Full service and limited service hotels often vary in the amenities they offer and the price they charge for those amenities. Our hotel does offer complimentary internet and printing services in our business center as well as complimentary water in the rooms. On your next scheduled visit to our beautiful Queen City, please ask us about our Club Level which you will find worthy of its value offering some savings when you are with us. Your kind feedback is appreciated and we hope that you will give us another opportunity to be of service the next time your travel plans bring you to Charlotte.
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Blandford Forum, United Kingdom
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

We stayed one night here on route to the Caribbean from the UK. Not our choice of hotel but organised by the Cruise Line.
We were very impressed with the service. One phone call got the courtesy shuttle direct to the door and the driver/consierge was friendly and knowledgeable.
Staff were very helpful with the questions that we had relating to getting back to the airport the following morning and allowed us to make freephone calls. Free Internet and printing was a bonus too.
We weren't in a position to use the Pool facilities but our room, with an internal window, looked directly over it and it appeared to be very clean and user friendly.
Bar Staff were very friendly and the food was very good.
Bedroom was clean, comfortable and very spacious. Our only minor complaint, which was more down to the cruise company than hotel, was that we had to leave before breakfast started so were unable to take advantage of the included food.
Highly recommend this hotel. They even have a shuttle to down town available for guests.

Room Tip: If you have a room towards the front of the hotel (reception end) be wary of leaving the internal wi...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dunk_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. I am delighted that we were able to surpass your expectations and that you found the extra amenities offered a surprise! Our tenured staff is indeed committed to creating memorable experiences such as yours. We look forward to being of future service when your travels bring you back to Charlotte. Please plan on taking full advantage of our wonderful indoor/outdoor heated pool, outdoor jogging track and Oscar’s delicious variety of morning breakfast items. Safe Travels!
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Additional Information about Sheraton Charlotte Airport Hotel

Property: Sheraton Charlotte Airport Hotel
Address: 3315 Scott Futrell Dr, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208-3551
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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