Due to another winter storm in Charlotte, my company put me up here for two nights originally. My check-in was quick and easy even with only two hotel reservation people working. They gave me information and told me if I needed anything to let them know. The room was a nice size with two double beds, huge desk and a lounge chair. Big TV was hung on wall which was good to have during the storm when there was not much else to do in town. I ordered room service for dinner two nights and the food was pretty good (Salmon & Burger) and it came to room in 35 minutes after placing order. Due to the storm lingering, my company decided to let me add another night to my stay. This was done quite easily and efficiently by the hotel reservation staff and all I had to do was upgrade my room key.
Not everything went well by the end of my stay and some of it may have been due to the storm prevented all of the staff from working. I left my room the 2nd morning at 6am and did not return until almost 7pm. My room was not cleaned and I reported it to the front desk. They asked if I needed something and I said I was ok but it would have been nice if they offered to give some type of compensation like a "free" drink at the bar or something. Being a guest at the hotel, you have access to the YMCA fitness center on the 3rd floor. During my stay, it was closed so I never got to use the facility. It was too bad because it really looked nice and I would have enjoyed the workout. The other thing that is a bit annoying but understable in one way is that you need to put your room key in the slot in elevator for it to go to the floor your room is located. I appreciate the security effort but when 10 people are in the elevator and need different flooors it is a bit of a hassle. Finally, my room was billed $25 for using the valet parking when I did not have a car parked in the hotel. Thankfully, the front desk handled it quickly and item was not on final bill.
I rated this hotel as average due to the problems mentioned above and some of that was probably caused by the winter storm. While at this time I had to rate my experience as average, I think if I stayed again during a more normal situation it would probably get a very good rating the next time.
- Official Description (provided by the hotel):
- Relax at the Hilton Charlotte Center City hotel and enjoy our downtown location. Our Charlotte hotel is situated in the heart of the city across from the Charlotte Convention Center, within walking distance to restaurants, entertainment, and museums. Travel to the hotel from Charlotte/Douglas International Airport in just 15 minutes. Maintain fitness regimens at the local YMCA Health Club featuring the latest cardiovascular equipment, exercise classes and an Olympic-sized lap pool. Wind down in the hotel at the Coastal Bar, enjoying the atmospheric lighting and innovative cocktails. Dine in the Coastal Kitchen restaurant serving American classics with a new Southern twist. Retire to a contemporary Guest room featuring the latest multimedia technology on the 42-inch plasma TV. Get down to business at the work desk with an ergonomic chair or simply relax on the comfortable bed. Choose an executive room or suite for more space, great views of the city, and Executive Lounge privileges including a complimentary breakfast and drinks and snacks in the evenings. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Charlotte Center City Hotel Charlotte
- Hilton Hotel Charlotte
- Charlotte Hilton