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“OMG one of the nicest hotels around” 5 of 5 bubbles
Review of Hilton Charlotte Center City

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Hilton Charlotte Center City
Ranked #30 of 176 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
Matthews, North Carolina, United States
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“OMG one of the nicest hotels around”
5 of 5 bubbles Reviewed July 30, 2013

This is a very classy , comfy hotel. The king room we had was beautiful and cozy and with a tremendous view of the city at nite, was very romantic. I have stayed at many Hiltons and this was one of the best.

Room Tip: I used my honor points and made a request for a good view of the city. My request was granted
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenoral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan S, General Manager at Hilton Charlotte Center City, responded to this review, August 12, 2013
Dear Jenoral: Thank you very much for sharing your feedback on TripAdvisor! It was great to hear that you enjoyed your stay and that you found our hotel to be one of the nicest around. We hope to have you return in the near future! All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
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English first
Tucson, Arizona
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed July 27, 2013

We stayed 6 nights. the location is very good. The check in staff was excellent. Our room was cleaned 3 times. For the money they charge.... daily cleaning? I would find another option next time. Great City by the way! Down town is nice. Easy to walk to many restaurants. City BBQ very good place

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TMichaelJohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review, August 12, 2013
Dear TMichaelJohns, Thank you for taking the time to submit a survey about your recent stay. I am extremely disappointed that you did not receive service each day. It is our standard to clean all rooms daily and to exceed our guest’s expectations. I am sincerely sorry that we did not come close to this goal. I will communicate with my Executive Housekeeper to ensure our team has the proper training and tools to do their jobs effectively and ensure all of our guests have a perfect stay. I promise you will see a difference during your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 27, 2013 via mobile

Nice, standard downtown Hilton. Convenient location and good layout. Valet service was very good, saved a lot of time, and only $7 more expensive than self-parking. Combination of location, layout (ground floor access with elevators , front desk, and valet stand right off of 3rd Street), and good service makes for pretty seamless stay in a fairly busy downtown.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SCE-111-Gold-Status
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan S, General Manager at Hilton Charlotte Center City, responded to this review, August 1, 2013
Dear SCE-111-Gold-Status: Thank you for choosing to stay with us and for posting your comments on TripAdvisor. It was great to hear that you enjoyed your stay and that you found it to be seamless. We hope to have you stay with us again in the near future. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We enjoyed our stay at the hotel. There was cookies at check-in and flavored water. What a nice greeting. Our room was clean. It is so nice to be able to relax in a room that doesn't feel like remnants of the last guest is hanging around. I think the breakfast was a bit too pricey. It was not worth $20 a person with the tip. Next time I 'll pack some breakfast items for our room or grab Panera, which is close..

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank onefreegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 27, 2013

The room was clean and comfortable. The staff was courteous and able to make recommendations for restaurants and nightlife. The location was prefect and I was impressed with the whole experience! I’m so glad I choose to stay at the Hilton.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan S, General Manager at Hilton Charlotte Center City, responded to this review, August 12, 2013
Dear Christina G: I was happy to hear that you had a great experience at our hotel, and I appreciate you sharing your feedback on TripAdvisor. So glad you chose to stay with us! Hope to welcome you back soon. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Room on 10th floor was huge and immaculate--only downside was later that evening and again early morning, I could hear the alarm clock, hairdryer, and somewhat muffled phone conversation of the guest in the adjoining room--through the locked door that separates two rooms. Bummer. Beyond that, the hotel is in an excellent location and the self-parking was painless (you save $ self-parking vs. valet). Due to a fully booked hotel the day of my departure, they couldn't offer me a late check-out (standard is noon) but all was well since they could hold my bag while I attended a conference at the convention center that is steps away (but you must walk outside to get to it--note for inclement weather). Staff were courteous and professional. I appreciated the two complimentary bottles of water, especially on a hot day! Great experience overall.

Room Tip: Ask if they can offer you a room without the adjoining room door--not sure if they can but worth req...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LoveSC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan S, General Manager at Hilton Charlotte Center City, responded to this review, August 12, 2013
LoveSC2: Thank you for choosing to stay with us and for sharing your feedback on TripAdvisor! It was great to hear that you had a great experience overall while staying with us. As for the sounds you could hear from the adjoining room, I sincerely apologize for the inconvenience. For future visits, we would be happy to assign you a room that doesn’t have an adjoining room door. Please let us know your room type preference when you are booking or at check-in and we will do our best to accommodate your request. We look forward to welcoming you back! All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, United States
1 review
4 of 5 bubbles Reviewed July 26, 2013

Very Nice & Clean, Check in was easy & everyone was friendly and very helpful...The only problem i had was that we were charged twice for parking which was $18 a night, didn't mind paying it once but not twice...I would stay here again seem to be clean & the view was really nice....

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan S, General Manager at Hilton Charlotte Center City, responded to this review, August 1, 2013
Dear Jason G: Thank you for staying with us and for sharing your feedback on TripAdvisor. I was happy to hear that you found our hotel to be clean and that you enjoyed the view. I apologize that you were charged incorrectly for parking. Please e-mail me at morgan.smith@hiltoncentercity.com with the dates you stayed with us, so I can look into the situation and correct it for you. We look forward to having you return to our hotel in the future! All the best!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Charlotte Center City

Property: Hilton Charlotte Center City
Address: 222 E 3rd St, Charlotte, NC 28202-2315
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Charlotte
#8 Green Hotel in Charlotte
#36 Business Hotel in Charlotte
#48 Romantic Hotel in Charlotte
#52 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Charlotte Center City 4*
Number of rooms: 400
Official Description (provided by the hotel):
Relax at the Hilton Charlotte Center City hotel and enjoy our downtown location. Our Charlotte hotel is situated in the heart of the city across from the Charlotte Convention Center, within walking distance to restaurants, entertainment, and museums. Travel to the hotel from Charlotte/Douglas International Airport in just 15 minutes. Maintain fitness regimens at the local YMCA Health Club featuring the latest cardiovascular equipment, exercise classes and an Olympic-sized lap pool. Wind down in the hotel at the Coastal Bar, enjoying the atmospheric lighting and innovative cocktails. Dine in the Coastal Kitchen restaurant serving American classics with a new Southern twist. Retire to a contemporary Guest room featuring the latest multimedia technology on the 42-inch plasma TV. Get down to business at the work desk with an ergonomic chair or simply relax on the comfortable bed. Choose an executive room or suite for more space, great views of the city, and Executive Lounge privileges including a complimentary breakfast and drinks and snacks in the evenings. ... more   less 
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Also Known As:
Hilton Charlotte Center City Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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