I've stayed at this property repeatedly on business over the last 10 years. Since August of this year, I've probably stayed 5-6 times. It's consistent -- but a few ups and downs.
Front desk is great. They are friendly and quick. They offer express checkin for Platinum members in peak hours.
Rooms are a little small, but functional. Recently redone, with new beds and large flat screen TVs. The Ipod docs in the clock radio are a plus to me --- i don't have to travel with my own any more! Generally, housekeeping does a good job -- attention to detail could be a little better, but no big things.
Room service is very hit or miss. Have had a number of issues with delivery time and temperature of food. You're probably better off finding something elsewhere --- even if it's downstairs at Champions -- who does a good burger.
Concierge Lounge is what sets this place apart. Staff is wonderful. They remember their guests, are incredibly friendly and always looking for ways to help. Quality / selection of food has gone down a little over the years, but service is still top notch.
This is usually my first choice in Charlotte (but I'm very much a Marriott person).
- Official Description (provided by the hotel):
- Bringing new polish to a building filled with history and character, Charlotte Marriott(R) City Center is breaking the mold of hotel design with a residential-style aesthetic. Our Charlotte, NC, hotel's reinvented style draws the Charlotte community into dynamic, tech-enabled public spaces perfect for connectivity and integration. Our fresh, open-design approach to the traditional hotel lobby features a coffee social hub with locally sourced coffee, unique retail and limited-edition food selections. Stoke, a community-inspired dining experience with an immersive kitchen, places guests in the center of the action. We've tailored our guest room designs with inventive solutions, and our new fitness concept goes beyond the ordinary with more than 600 on-demand workouts and state-of-the-art equipment. Foster collaboration and harness the ingenuity of your group in 20,000 square feet of flexible meeting space, including our new Event Hub with high-end technology enhancements. ... more less
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- Also Known As:
- Charlotte Marriott City Hotel Charlotte
- Marriott Charlotte