That management team wasn't helpful at all.
I booked and paid for a "tonight only" discounted room on Priceline. As it turned out, I double booked myself in error at two different hotels for the same date, 10/3/2012 without realizing it. I showed up to check in and was told there was no reservation by the front counter clerk. And when I retrieved my confirmation email from my cell phone, I realized the mistake and asked if there was anything she could do. She said, "no, our system shows that the room was paid for by Priceline" and they wouldn't offer any form of discount, or refund, or comp a room for me even though I actually had never even stayed there.
I called Priceline and they told me about their no refund policy, but said it was up to the hotel whether or not they could help accommodate me considering my circumstances. The Priceline Customer Relations rep even spoke with the Holiday Inn front counter person at the hotel and they simply would not budge.
Although the booking error was my fault, I was really shockingly surprised that the hotel offered no assistance in trying to help accommodate me and basically just pocketed my money and basically said, "Thanks, now beat it dummy!"
I am done with that Holiday Inn and I caution anyone about staying there. Ultimately, I got a comfortable room at the neighboring Courtyard Inn. Ironically, the same deal I purchased on Priceline for the Holiday Inn was offered AGAIN the day I was turned away.
Holiday Inn is dead to me. They just got the last dollar from me they ever will. Their slogan used to be "The best surprise is no surprise". That's a laugh I'm not surprised they dropped it. They are full of surprises.
I give them a big fat zero on providing any level of valuing their customers.
- Official Description (provided by the hotel):
- The Holiday Inn Charlotte University Place is located in the heart of University Area Charlotte, NC. We neighbor Carolina's Medical Center University Hospital, Wachovia, Solectron, Phillip Morris, IBM, BellSouth, AT&T, Allstate, Verizon, EDS, TIAA CREF, EPRI-NDE, McKesson Downtown Charlotte, SouthPark Mall, and the Charlotte Convention Center. All while just 20 minutes away from Charlotte Douglas International Airport. Additionally some of the more EXCITING ATTRACTIONS within 5 minutes of our hotel include: Lowes Motor Speedway, Concord Mills Mall, Northlake Mall, The Charlotte Bobcat Arena, Verizon Wireless Amphitheatre, Douglas International Airport, University of North Carolina at Charlotte, University Research Park and Bank of America Panthers Stadium. Our restaurant is a great first stop to enjoy a hot breakfast buffet and cooked-to-order selections. Guests can stay productive with complimentary High-Speed Internet Access. Complete your stay by recharging in our Fitness Center and/or our Seasonal Outdoor Pool. When visiting Charlotte, we hope you will feel at home with the Holiday Inn Charlotte University Place. ... more less
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- Also Known As:
- Holiday Inn Charlotte-University Place Hotel Charlotte
- Charlotte Holiday Inn