From my first site visit, through the months that followed in preparation, upon arrival and then carrying out my event, I cannot say enough about the service I experienced from the entire staff of HCUP. Besides "taking care of business" I found the staff friendly and engaging. Nothing was too hard or a bother for them; they immediately responded to any need - and did so cheerfully; and always asking if I was satisfied with the result . . . and I was - every time! I know it's "their business" to meet the client's needs, but they all seemed to genuinely enjoy their role - whether hanging a banner, adding chairs, adjusting AV - whatever the need, they did it in such a way that displayed they were glad to do it! My planning and execution of this conference for 275 attendees went so well - and a big part in that was the service at this Hilton. In a follow-up evaluation, attendees rated it extremely high!
3 cheers for David and his staff!
- Official Description (provided by the hotel):
- Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Charlotte University Place Hotel Charlotte
- Hilton Hotel Charlotte
- Charlotte Hilton