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Reviewed May 22, 2017 via mobile

We stayed here for 4 days surrounding the wedding of my cousin. It was a perfect place to call home for a few days! We had a room with 2 double beds on the 8th floor which was very clean and updated. The grounds around the resort are WONDERFUL! It borders a boardwalk area with great restaurants and the hotel has a stunning pool area. I included pictures of both of these items. We ordered room service directly to the pool which was so much fun. Wouldn't hesitate to stay here again!

Date of stay: May 2017
Trip type: Traveled with family
Thank ShaynaK32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded May 23, 2017

Dear Shayna K,

Thank you for sharing your experience from your recent stay with us. We are glad that the local area was so convenient for your needs and that you were able to walk around the lake visiting various shops and restaurants. We were glad that you enjoyed the cleanliness of your room and the grounds. We look forward to you selecting Hilton Charlotte-University Place as your "must stay" location the next time you are in town.

Sincerely,

Theresa Foust
Guest Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2017

I have two children attending the Univ of North Carolina at Charlotte so we have stayed at this Hilton numerous times. The staff and the accommodations are always top notch. I have been there with a sick child during parents weekend when the staff ushered us in to check in early and then sent chicken soup to our room! We recently brought several guests and took advantage of the Mother's Day buffet which was fabulous!

Date of stay: May 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank sherri B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded May 23, 2017

Dear Milesandsherri,

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel in the not too distant future. Our staff is always willing to assist our Guests in whatever way possible to ensure your stay is comfortable. I'm super happy that you enjoyed the Mother's Day buffet with family and friends. We look forward to seeing you again in the near future.

Best Regards,

Theresa Foust
Guest Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2017

We were bumped from our room; reserved with a wedding block; due to overbooking during the recent Carolina Rebellion music festival. The hotel management claimed that they randomly selected customers and offered to place us in a Hampton Inn in Matthews.
We were not informed of this change until a few days before the wedding. Needless to say, I was not happy with the offer; and we ended up staying at the Residence Inn on N. Tryon.

A better way to manage overbooking is to select from among the last people who reserved a room. Since we were in a wedding block, I expected the management to avoid splitting up family and friends; but I strongly suspect we were bumped because our rate was cheaper than what they charged concert goers.

I have had several bad experiences with Hilton and they are usually my last choice among major hotel chains.

Date of stay: May 2017
Trip type: Traveled with family
Thank Clayton M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded May 23, 2017

Dear Clayton M,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I sincerely apologize that we were not able to accommodate you during your stay. I did follow up with the Executive Management team to ensure that we did not relocate any guest that were adjoined within a wedding block. I can assure you that is not our Hilton standard and we have taken the necessary steps to make sure this does not happen again. My hopes is that you will give us another opportunity to render you the type of service you have come to expect from a Hilton property.

Best Regards,

Theresa Foust
Guest Loyalty Manager

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Reviewed May 22, 2017

Stayed here for work conference. Facilities were great, catered meals were very good. Room was nice, clean and comfortable. It's in a shopping center so there are lots of choices for meals and shopping. There is a mile loop around shopping area "lake" that was very nice for a morning jog, complete with ducks and geese. Very pleased with this choice.

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Y2632EEcynthiab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded May 23, 2017

Dear Y2632EEcynthiab,

Thank you for taking the time to give us your feedback from your recent stay. We were happy to hear that our hotel is so convenient to many shops and restaurants in the area. We appreciate your wonderful comments you gave our staff. Our goal is to go above and beyond to give each guest the "Ultimate Guest Experience". We look forward to you choosing the Hilton Charlotte University Place as your "must stay" location.

Best Regards,

Theresa Foust
Guest Loyalty Manager
The Hilton Charlotte University Place

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Reviewed May 21, 2017 via mobile

This is an awesome hotel, kind of off the beaten path, but a short Uber ride will get you downtown for about $7 off peak. The lobby is spacious and comfortable.

Very clean hotel, great professional staff.

Date of stay: May 2017
Trip type: Traveled on business
Thank Gerry K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this reviewResponded May 23, 2017

Dear Valued Guest,

Thank you for sharing your experience from your recent stay with us. Our staff is always willing to assist our Guests in whatever way possible to enjoy the local area around the hotel. We look forward to you selecting Hilton Charlotte-University Place as your "must stay" location the next time you are in town.

Best Regards,

Theresa Foust
Guest Loyalty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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