Was part of a Navy Returning Warrior Workshop. Overall a decent facility, although older.
Many things went wrong, but staff was extremely accommodating to mitigate issues. A heating unit died, so the ballroom hallway / restrooms were freezing, since the weather stripping between the outside doors was worn away, so there was a draft. The staff put up a curtain across the doors at our suggestion, so that helped. Some of the food wait staff were very friendly, others seemed to have lost their pet and seemed unhappy to serve. In my room, 4 out of 5 dresser drawers would not open / shut properly due to worn or missing tracks. The maintenance man was extremely apologetic and came up immediately to attempt to fix it (it needed unavailable parts). I was also surprise of the lack of fit and finish as a few of the fixtures in my room were mounted crooked. The pool was outside and not open many months of the year. The view from my window was of a large container of construction materials, so it does seem they are trying to improve the place. The shower controls were opposite--move toward cold and you got scorched; and vice versa. This hotel does not seem up to Hilton standards. They also put a $50 hold each night for incidentals, and so my banking account had $100 lower available funds, even though I never used it. Make sure you use a credit card and not a debit (like I did) for this reason.
The front desk staff were extremely friendly, observant, and helpful. The ball room and conference facilities were very nice. The bed was super comfortable. I had forgotten a couple toiletries, they came up within minutes with free samples. Overall, a nice stay.
- Official Description (provided by the hotel):
- Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more less
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- Also Known As:
- Hilton Charlotte University Place Hotel Charlotte
- Hilton Hotel Charlotte
- Charlotte Hilton