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“Nice place to stay but never give you your Hilton points” 4 of 5 bubbles
Review of Hilton Charlotte University Place

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Hilton Charlotte University Place
Ranked #19 of 176 Hotels in Charlotte
Certificate of Excellence
Singer Island, Florida
Level Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Nice place to stay but never give you your Hilton points”
4 of 5 bubbles Reviewed January 8, 2014

This is a nice hotel at a great location on a lake which has a great walking/running trail. Lots of restaurants around and some stores but a lot of the stores are empty. We have stayed 4 times this year for my husband work. The employees are very nice, breakfast Buffett was delicious. The only problem is never give you your Hilton points automatically. They tell you they will and NEVER do. Then you have to call and submit your paperwork, you can't even do it on line. Be sure to check your monthly statement!

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 12, 2014
Dear Carolyn P,

Thank you for sharing your feedback from your recent stay. I am glad to hear the hotel is so accommodating to your needs however was distressed to hear the complications in getting your Hilton Honors points. Please know that we understand the sacrifices that come with travelling and want to make sure our Guests receive the benefits that come with staying with Hilton Hotels. If you are still experiencing points missing from a stay, please contact me directly at 704-547-7444 and allow me to help resolve and outstanding issues. Again thank you for bringing this to our attention so we may address the issue immediately.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,452 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
Jacksonville, United States
1 review
5 of 5 bubbles Reviewed January 8, 2014

The beds are great, not rock hard, not soft- just perfect. The on site restaurant has a delicious selection of fresh fruit and made to order eggs etc and the dinner menu had choices for both surf and turf. Our party enjoyed salmon, tenderloin of beef, Chicken, burgers and chicken sandwich. It was all cooked perfectly.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wendy &Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 12, 2014
Dear Wendy and Chris L,

We are pleased that you took the time to share your comments regarding our property. It is always difficult to find beds that are comfortable for everyone and we are glad it was just right for you! In addition we take much pride in offering our Guests a variety of food options which it looks like your party took advantage of. I am glad they were all delicious!! We hope to see you back again upon your next visit to Charlotte.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
202 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Our first time in Charlotte. We came in for a wedding. Rooms were a nice size - room to move around. They appear to have been recently renovated - but the carpeting didn't look all so great! Beds were very comfortable. Nice chair & ottoman in the room along with a desk/work station. Did NOT like the sink in the bathroom at all. It was a square vessel type sink that took up too much of the bathroom counter space - plus, things can roll under the vessel sink - almost left my mascara when we were packing up. Lighting was good. Everyone we encountered (employees) were very friendly & helpful. Pool was outside & closed. My husband used the work out room & said it was nice & adequate. Close to restaurants & shopping - within walking distance. I would stay here again if in the area.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelScout56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 8, 2014
Dear TravelScout56,

Thank you for sharing your feedback from your recent stay. Be assured we strive to continually improve ourselves and rely on the feedback from our Guests, good and bad, to create to best product possible. We appreciate the time you took and your comments will be taken to heart and we move forward. Please come back and see us again next time your in Charlotte.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, United States
1 review
5 of 5 bubbles Reviewed January 7, 2014

You will definitely enjoy your stay at the this Hilton which was recently renovated. The beds are comfortable and there are restaurants within walking distance. The staff was pleasant and accommodating.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Atonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 8, 2014
Dear Atonia G,

Thank you for sharing feedback from your recent stay. It is great to hear that the room renovations we are currently going through are being so well received by our Guests. We look forward to seeing you again next time you visit Charlotte.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 7, 2014

This is a decent property and I may have just been unlucky. I had meetings all day, got in late and my heat didn't work, the halls sounded like Chucky Cheese on a Saturday afternoon and I thought with the shower control at 5:00am. When I explained my situation in the morning, I was told someone would contact me. All I ever received was this survey and I'm sure I still won't hear anything. Sleepless in Charlotte

  • Stayed January 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 8, 2014
Dear Richard R,

Thank you for sharing your feedback your recent stay. I am truly sorry for the experience you encountered and can assure you that is not acceptable nor typical of the service we provide here at the Hilton. I know you have been contacted by the hotel since your departure and sincerely hope you will allow us to serve you again in the future.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, DE, United States
1 review
5 of 5 bubbles Reviewed January 6, 2014

Excellent stay from start to finish. Food quality went above and beyond my expectations. Stuffed Hushpuppy appetizer was original, unique and delicious. Could not have enjoyed my dinning experiences any more wether it be in the restaurant, at the bar or through room service. Bartender Friday night did an amazing job servicing my party and he is a great associate to have on staff. Room was well kept, clean and had everything I would need. Bed was very comfortable and I usually have trouble sleeping on the road.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 8, 2014
Dear Timothy T,

Thank you so much for sharing your experience from your recent stay. The culinary staff will be excited to hear all the compliments reagrding the food and service. We are happy you were able to get a good night sleep while traveling when you probably needed it the most. Please come back and see us again upon your next trip to Charlotte.

Regards,

The Hilton Charlotte University Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, United States
1 review
5 of 5 bubbles Reviewed January 4, 2014

6 rooms were booked to have a great day before a wedding in the area. The service and staff were great and it gave us the availability to all be together in a very relaxed atmosphere. The restaurant helped greatly by having strawberries dipped in chocolate for us due to a small snafu. Great stay leading to a great wedding.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, January 8, 2014
Dear Kenny P,

Thank you for sharing your feedback from your recent stay. We understand weddings can be stressful enough and we are glad that we were able to provide you and your party with some relaxation. Cheers to the happy couple and hope to see them back at anniversary time!

Regards,

The Hilton Charlotte University Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Charlotte University Place

Property: Hilton Charlotte University Place
Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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