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“Very good except for Check-in and Wi-Fi”

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Hilton Charlotte University Place
Ranked #19 of 177 Hotels in Charlotte
Certificate of Excellence
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very good except for Check-in and Wi-Fi”
4 of 5 bubbles Reviewed July 12, 2013

When I arrived there for the conference (in the early afternoon), there was only one staff working at front desk during the conference week.. It was so slow and I waited for about 10 minutes.. Finally the 2nd staff was added. For Wi-Fi, there was so confusion to access. Yes it was free but it was a need to have a code but I was told it was not necessary. It didn't work without code. With code, it worked.. Confusing!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Philadelphia, Pennsylvania
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 9, 2013

We booked this Hilton for four nights during a visit to NC. We visited other cities than Charlotte, but Charlotte was our home base. This hotel was chosen mostly because it was right off the highway and we are members of Hilton Honors.

First impressions were nice: free parking as well as valet parking, nice lobby, lake on the property...then we went to our room. The fourth floor must be reserved for conference attendees and large groups. Our floor was well worn and well trafficked. Even though I was thanked for my loyalty as a Hilton Honors member, I didn't feel rewarded with the scant lake "view" we received. I would have loved a higher floor and nearer to the lake so I could actually enjoy it. Sometimes you just get tired of asking for what should be a given! And there was something on the valance that looked like white paint, but I didn't notice it until day 3, so I just took a picture of it so management can be aware. We hoped it was paint! Unfortunately, we did not take any photos of the room or property, but others have those photos in their reviews and ours would have looked the same or similar.

The pool was small and only went from about 3-5 feet, but would be great for pre-teens and couples just to lounge in. Younger children who cannot swim will have to be babysat. There were pool cabanas to escape from the shade or listen to music or read a book as well. We did not eat in the hotel because we were on the go a lot visiting other places. I would recommend it, but for the money, I feel it is a bit overpriced. We enjoyed our stay last year this time at the Renaissance on Coliseum Drive much better. The pool is larger and is an indoor heated pool as well.

Room Tip: ask about typical conference room floors and steer clear, or visit your room before bringing your lu...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyrtBeachLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, United States
1 review
5 of 5 bubbles Reviewed July 7, 2013

I love staying at this hotel any time I'm in Charlotte. It's clean (has down comforters and nice towels). The staff is so very nice and the restaurant has good food. It's the only hotel in this area of Charlotte I will stay in. If it's booked, I have to go to Uptown.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Heather P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 6, 2013

We needed a place to stay before heading to Carowinds, we had a gift card for Hilton, and the reviews for this hotel were stellar; it was certainly worth a shot. Good call! This hotel is terrific. The room was large and comfortable, the staff was friendly and helpful, and the overall setting was lovely (lovely enough that there was a wedding taking place while we were there). We were in town just for a quick overnight, but we still managed to take advantage of the pool and the boardwalk area. No idea what the food is like (we had dinner and breakfast out), but the hotel is convenient to plenty of restaurants if you're so inclined. The only drawback is the location - it's a bit of a drive to Uptown and most attractions. Still, if you need to be in this part of Charlotte or you don't mind a little drive, this hotel is an excellent choice.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kincardine, Canada
1 review
4 of 5 bubbles Reviewed July 2, 2013

This was an excellent Hotel to stay in for Business, staff was helpful and friendly. All rooms were clean and well maintained. I would recommend this hotel to anyone staying in the Charolotte North Carolina Area.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 1, 2013

Excellent hotel for the location, dining, shopping, and outdoor recreation. My family and friends love the lake with a walking trail. Boardwalk Biilly's is our favorite spot to eat lunch or dinner. All of this is within walking distance of this Hilton and the executive suites with lakeview are awesome! Clean rooms, comfortable beds. No jacuzzi or hot tubs on site or in rooms- such a bust for a great hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Point, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

I stayed at the Hilton University Place for business purposes for 2 weeks. The staff was excellent, rooms very well maintained and the beds are very comfortable. The breakfast buffet is great!! There is a good selcetion of breakfast items that include fresh cut fruit, made to order omelets, eggs, bacon, sausage, pancakes or french toast, bagels, muffins and cold cereals. Great place for business meetings as well.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Lee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Charlotte University Place

Property: Hilton Charlotte University Place
Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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