My family is in a business that demands good customer service. We understand the dedication it takes. That is the only reason I am taking the time to do this review. We arrived in Charlotte(one of my favorite cities) for a bi-annual trip to the Queen City for my wife. We normally stay at in the South Park area but chose to stay at Embassy this trip. When we arrived I could tell the property was a one of the original Embassy designs. We stay mostly at Hilton properties. Embassy is one we frequent. I walked in very late to a warm and inviting welcome. Check in was fast and I even commented to my wife when I returned to the car for my family. We went to our room tired but found the room in some need of attention (the occupants the night before smoked in a non-smoking room). I returned to the front desk and met Jared. With out hesitation he moved us immediately to another room. The room was perfect.
The nights sleep was good. Bedding was very comfortable. The next morning house keeping came to the room and I refused service because everything was fine. Moments later I heard someone at the door. I was a little frustrated because it was house keeping again.....the head of house keeping.
She handed me a greeting card explaining what the hotel was doing for my family because we moved four doors down the night before. What they did for us was completely over the top. I called the desk and spoke to Jared (who orchestrated the entire compensation). I explained there was no need or reason for any compensation. He insisted. I still cannot believe the extent the staff went to just to compensate our four door move. We had not even unpacked in the first room...the luggage was still on the cart.
I will not go into detail what the hotel did because there are some people who would try and force the same compensation in the future. I will say I have never seen such dedication to hotel guest before.
This property has had some updates. The rooms are nice. I have stayed at Embassy Suites with better food....this was sub par by Embassy standards. However minor the inconvenience I will return. Thank You again Jared and the whole staff.
- Official Description (provided by the hotel):
- Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more less
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- Also Known As:
- Embassy Suites Charlotte
- Charlotte Embassy Suites