Our recent experience in early July at the Embassy Suites Charlotte (South Tryon Street) had some good points but I couldn't give it 5 stars due to several issues.
As an HHonors Gold member, upon arrival we had been upgraded to an executive suite, which was a very nice touch. We also had complimentary wireless access. I saw the previous review which said that the $9.95 fee was levied per device. That's almost unbelievable in these days of free and ubiquitous wifi. Other Hilton properties (and their competitors) provide free wifi (our favorite brand, Homewood Suites, for example) so it's almost a dinosaur-like practice to charge guests for wifi...especially per device.
The room had an unpleasant mold or mildew smell, which we reported to the front desk upon checkout.
The hotel has definitely seen better days. Even though the atrium layout has been a lovely and refreshing Embassy Suites staple for many years, this atrium has fallen into some disrepair (i.e. the water ponds). Cleanliness (i..e pretzels on the floor from the previous evening were still on the floor the next day) was not tiptop.
The manager's reception, while nice because Embassy Suites does offer it on the weekends, unlike other hotels, has been downgraded. With such a large hotel, setting up the pretzels, animal crackers, salsa and chips in only one tiny corner of the buffet bar created long, long lines. The reception staff was working hard to keep up with the large crowd, but it seems like they could have set up two stations to alleviate the wait. Guests now receive 2 coupons for alcoholic drinks, but they did offer unlimited sodas or non-alcoholic drinks, which was nice.
The breakfast at Embassy Suites has always been a key selling point. This one offered the usual cooked-to-order station, but it had a very long line was waiting for service, so we didn't even bother with it. Decaf coffee was not available for at least 1/2 hour. There was a very, very large crowd there on this recent Saturday morning, and the staff was working very hard to keep up with demand, but the physical layout of the buffet and drink station caused the waiting-in-line queues to run into each other. I've traveled frequently and have always been fascinated by how hotels choose to design and build their breakfast buffet layouts. In this case, they apparently weren't thinking about their staff having to squeeze in to refill the buffet amidst huge lines of customers. There was just one long line; no stations to mitigate the crowd.
We experienced noise issues at this hotel. We knew that the atrium noise would be high with the open layout of the rooms facing out to the open atrium, but the noise from the rooms next door, kids running in the hallways, and knocking on nearby doors was almost unfiltered. I know that's not the fault of the hotel staff, but it is evidence of inferior soundproofing and construction.
Having 3 sinks in the room is always a plus, and the shower was large with nice hot water.
The staff at the front desk was very helpful.
Also - note that there is no turn-in entrance to the property directly from South Tryon Street if you're coming from Nations Ford Road (due to a median). Your GPS may try to take you that way, but on our first try we ended up on Billy Graham Parkway. An alternative entrance appears to be off Yorkmont. By the way, if you stay here, be sure to drive the 1 or 2 miles down Yorkmont to the Charlotte Regional Farmers Market.
- Official Description (provided by the hotel):
- Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Orbitz, Hotwire, Travelocity, TripOnline SA, Priceline, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Charlotte reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Charlotte
- Charlotte Embassy Suites