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“Shouldn't have the Baymont name”

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Baymont Inn & Suites Charlotte-Airport Coliseum
Ranked #138 of 178 Hotels in Charlotte
GreenLeadersGold level
Roanoke, Virginia
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Shouldn't have the Baymont name”
Reviewed April 21, 2014 via mobile

Certainly one of the worst Baymont's out there. The rooms are the main factor of a hotel and are what need massive improvements. The beds are very good, comfortable, good sheets and pillows, but are the only positive of the rooms. The furnishings are cheap, old and mostly broken. The non-smoking room we were in on the first floor had an extremely strong smell of smoke, the picture on the wall literally was broken (the glass), who keeps broken picture frames hanging on the walls, the sink faucet was not connected to the sink, the bathroom light was like a strobe light, the carpet was wet all around the a/c unit and the room was just dirty in general. With some slight improvements of management cheaply improving the problems in the rooms and housekeeping actually cleaning the rooms the place has big potential and would be acceptable, but with the hotels current people it clearly is becoming run down very quickly and is not an acceptable place to stay in especially if u have children with you many of the rooms are only ok to sleep in for 8 hours and then leave, if that's literally all you are doing and will be spending no time at all in the hotel then you may be ok

Stayed April 2014, traveled with friends
Helpful?
Thank fleming245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerBay, Manager at Baymont Inn & Suites Charlotte-Airport Coliseum, responded to this review, May 22, 2014
Thank you for reviewing our hotel and sharing your feedback regarding your recent stay with Baymont Charlotte Airport. We continue to make improvements to the rooms and comments such as yours help us to focus on where the enhancements are needed. If there is anything that we can help you, please feel free to contact the hotel directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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English first
Wilmington, North Carolina
1 review
Reviewed April 13, 2014

I am in disbelief! Why is this establishment still in business? This hotel was nasty with bugs everywhere. In the bathroom the toilet was leaking and they had an ice bucket catching the water. Why hasn't the health department been called out to this establishment? why hasn't the local news got wind of this? I payed for 2 nights and after the first night asked for a refund for the second night and was only given a $40 refund.

Stayed April 2014, traveled with family
Helpful?
Thank Deborah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amar P, Front Office Manager at Baymont Inn & Suites Charlotte-Airport Coliseum, responded to this review, April 19, 2014
Thank you for taking the time to write a review regarding your recent stay with Baymont Charlotte Airport. I am sorry your overall stay did not live up to your expectations. I am sorry for the inconveniences you experienced. We continue to make improvements to the rooms and comments such as yours help us to focus on where the enhancements are needed. If there is anything that we can help you, please feel free to contact the hotel directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
1 review
Reviewed April 10, 2014

This place is very NASTY. Roaches, big water bugs, mold. The owner was very nasty bad attitude. Room dirty smelling like smoke and urine. Bed sheets was dirty. Curtain was dirty. The breakfast area was full of roaches alive and dead. Breakfast Food was molded and hard. This dump needs to be SHUT DOWN!!!!!!!!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Ms Jaz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amar P, Front Office Manager at Baymont Inn & Suites Charlotte-Airport Coliseum, responded to this review, April 19, 2014
Thank you for taking the time to write a review regarding your recent stay with Baymont Charlotte Airport. I am sorry your overall stay did not live up to your expectations. I am sorry for the inconveniences you experienced. We continue to make improvements to the rooms and comments such as yours help us to focus on where the enhancements are needed. If there is anything that we can help you, please feel free to contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
Reviewed April 7, 2014

While remodeling our home we stayed at the Baymont. The location was key for our needs but the staff made the stay much more enjoyable always looking to make our stay better! The room was clean and cozy and for the most part it seemed to stay pretty quiet so we were able to relax.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieC1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amar P, Front Office Manager at Baymont Inn & Suites Charlotte-Airport Coliseum, responded to this review, April 19, 2014
Thank you for providing a feedback on your recent stay at Baymont Inn Charlotte Airport. We are delighted to know that your stay with Baymont Inn & suites was great and we thank you for choosing our hotel to serve your lodging needs. Our team at Baymont Inn & Suites is committed to providing our guests with truly memorable stay experiences. I hope you give us the opportunity to serve you again in the future if your travels take you back to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
1 review
Reviewed April 5, 2014

While the price of the room was affordable ($59 per night when I stayed), the accommodations were about what you would expect--stained sheets, the smell of stale cigarette smoke, etc. The hotel was housing lots of people with canceled flights, so the front desk was friendly considering the circumstances, but they didn't plan appropriately for breakfast the next morning. No food, no coffee left 30 min before breakfast closed.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Ashley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amar P, Front Office Manager at Baymont Inn & Suites Charlotte-Airport Coliseum, responded to this review, April 19, 2014
Thank you for reviewing our hotel and sharing your feedback regarding your recent stay with Baymont Charlotte Airport. We continue to make improvements to the rooms and comments such as yours help us to focus on where the enhancements are needed. If there is anything that we can help you, please feel free to contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Charlotte-Airport Coliseum

Property: Baymont Inn & Suites Charlotte-Airport Coliseum
Address: 3101 Scott Futrell Dr, Charlotte, NC 28208-2728 (Formerly Days Inn Charlotte Airport / Coliseum)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Charlotte-Airport Coliseum 2*
Number of rooms: 113
Official Description (provided by the hotel):
Situated near Charlotte-Douglas International Airport, Baymont Inn is 2.4 mi (3.9 km) from Carolina's Aviation Museum and 2.9 mi (4.7 km) from Dowd House Historic Site. Bank of America Stadium and Time Warner Cable Arena are also within 6 mi (10 km). And a short drive to Carowinds. Baymont Inn & Suites features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. All 111 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests. ... more   less 
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Also Known As:
Days Inn Charlotte Airport / Coliseum Hotel Charlotte
Charlotte Days Inn

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