Well, we do not know what to say except the following in response for the general public to understand our side of this review:

- The mom, Erin, had booked this for 6 kids, 2 adults. Perfect, that is great! A good time ahead! However, 12 MORE adults show up in the party space with bringing a ton of food.


- A few guest’s kids did arrive late causing the escape room to not start until after 3:15 for a 2:45 show. Nate did ask where everyone was at 2:30 to Erin and he was direct. But our staff including Nate did our best to calm down the situation and make sure the kids still got their full 45-minute escape room when the clocked ticked past 3:00 with people still not there. It was not the kids fault after all, they cannot drive yet and kids are supposed to be whole reason for the party. For every party, we send reminders and we are clear to arrive 15 minutes before the escape room so everything goes smoothly and on time.


- We did ask to not use the gaming PC's right up front from Nate and he did apologize multiple times to Erin since she was put off with his directness in asking that kids do not get into the gaming until we get them setup and to not get food on the equipment. At that time, we did not know even more adults would be piling in else we would have removed everything from the room except 4 tables for food.


- We had them setup to use Nintendo’s and had the keyboards, mice and gaming pads put away from the food already. However, we could not get the kids off the PC gaming when they got dragged back out and literally had no help from parents. So, we just gave up trying for awhile until the parents finally did help make sure the mice & keyboards did not get dragged out again to keep food from getting over everything. Yes, it is an expensive setup and we never had this issue, EVER!


- At the end of the party, one adult guest wanted to make sure that we know that Erin Young works for a law firm in Charlotte, Hall Booth Smith. We try our best everyday regardless if they are a lawyer or not. We did our best to help in the situation and kids did have a blast. We were really put off that they throw out a lawyer card on us at the end of the party, man, we are literally bending over backwards already at this point and letting them just do whatever they want.


- Yes, we were upset since the adults took over a kids birthday party space and it was setup for 2 adults total. Yes, we did our best too to make sure the kids had a blast. The kids had a blast.


- For what it is worth, we gave each kid party favors and made sure they had fun despite all the shenanigans going on with all the extra people piling in party space, people arriving late and kids running a bit wild for a bit. We tried our best still and helped as much as possible for the kids to have fun.


All this to say, we are a family owned business with our kids and families too. The reviewer can say what they want but this is our feedback. The kids had a blast and the kids loved the experience with asking our staff when they can do it again. Escape Tactic is a fine business and we do send people there everyday who ask for things close to the breweries and for fun escape rooms too.


We do have awesome parties and well, when people do work with us, we will work with them. In our 4 years open, we have never had such a party like this one and hope we never do again like this one where we have the adults crash a kid’s party. All our staff know what happened that day too & we applaud them for trying best to help.

Thank you for visiting Escape Kings with your family! Aztec Ruins is a great room for all ages, and everyone can participate.
Congratulations on your escape! We look forward to seeing you again soon!

Paulette and Nathan