My husband and I have been coming to Zada's for 5 years. We enjoy the coffee menu (they have a great espresso machine), and he LOVES their Bunny Rancheros. We used to go weekly until the last couple years.
The service took a steep fall around that time, and after the terrible service we received today, I decided to finally write a review.
Sometimes, you get a GREAT waitress. If you get the singing waitress (she will randomly start singing out loud, love it), you are in luck! She is amazing. If you get the waitress who usually works behind the bar and looks strikingly like Erika Christensen from SwimFan- AWESOME! She's great too. Sadly, neither one was there today...
After ordering, receiving and eating our meal we waited... and waited for our check (as my toddler was getting very impatient and chatty). Finally, we caught the waitress and I was able to ask for it- she brought it pretty quickly. My husband threw his debit card in with the receipt and she took it to swipe the card. THEN... We waited, waited, waited and WAITED 20 minutes for her to return. After about ten, I walked up to the bar to ask for our debit card back so my husband could get to work on time (at this point, we'd been done eating for over 30 minutes), while our waitress chattered with the same table she'd been at the majority of our waiting time. The hostess patiently waited for her to finish (to ask where the heck she'd put our card) as I was steaming mad. Neither the waitress, nor the hostess that I spoke with apologized for our long wait to get our card back. No explanation about what even happened to it during that time (note to self: keep close tabs on debit account over the next few weeks).
I have never, ever, EVER left less than a 20% tip at a restaurant and usually leave about 25-30% as I have been in the service industry before and appreciate good service. I left about 10%, and now I regret leaving even that.
Zada's, you NEED better servers. Your food is usually great, but the service we have received nearly every time we have frequented in the last TWO years has been very bad.
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