My husband and I stayed there or a quick getaway to celebrate our twentieth wedding anniversary. The staff, knowing from the reservation comments, the purpose of our trip went above and beyond for us (in observing the staff with other guests, the staff treated everyone with the utmost respect and kindness). They gave us access to the Club Lounge, and treated us like we were the most important guests of the day. The valet to the front desk to the housekeeping staff to the Club Lounge attendant - everyone was so kind and helpful. I've traveled extensively, and I must state that this is among the best customer service that I've ever had - great staff. The public spaces are wonderful. The outdoor courtyard with it's fountain and fire pit, lit trees and comfortable layout was SO inviting as was the indoor adjacent bar and public gathering area. The only not positive comment that I could make is that the rooms need a bit of a color palette update, however, this in no way would prevent me from staying there again. The bed was absolutely luscious and the room was extremely clean. You can't go wrong with a stay at this property.
- Official Description (provided by the hotel):
- Discover unparalleled luxury at Renaissance Charlotte SouthPark Hotel. We offering an award-winning combination of boutique elegance and contemporary style at our hotel in Charlotte, North Carolina. For business or pleasure, enjoy our great accommodations and superior setting near Queens University of Charlotte and SouthPark Mall. ... more less
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- Also Known As:
- Renaissance Charlotte
- Charlotte Renaissance