This is my first review of a hotel as I was blown away by the service. My 5 year old daughter and I took a "business" trip to Charlotte and decided to stay here mainly due to the great rate. Upon checking in I was pleasantly greeted by the bellman and front desk lady. The bellman went out of his way to befriend my daughter and gave her some pennies for the fountain. This was one of her favorite parts of our 2 night stay here, along with the ice cream they delivered to our room due to my Platinum Premier status. Each time we left and came back to the hotel I was greeted by my name as well as my daughter. I could go on and on about the top notch service we received....whether in the club room, the front desk, the bellman, and cleaning ladies. I stay in many hotels around the country and I can say that this is the best service I've ever received. If I was the GM of this place I would be super proud of the individuals working here. Thanks for making our stay such a great experience!
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- Also Known As:
- Renaissance Charlotte
- Charlotte Renaissance