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“Rooms and Hotel need updating - current updates making mess/noise”

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Four Points by Sheraton Charlotte
Ranked #113 of 177 Hotels in Charlotte
Glen Mills, Pennsylvania
Level Contributor
355 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Rooms and Hotel need updating - current updates making mess/noise”
2 of 5 bubbles Reviewed September 16, 2010

Agree with previous review - not up to Starwood/Sheraton standards. There are evident rennonvations taking place at this hotel - good, this place needs it. Rooms are tiny, furniture is tiny and out of date. Location is okay, highway is mildly noisy, neighborhood is not the greatest. Internet is fast, though could be due to low occupancy. "Bar"/"Restaurant" staff very unresponsive/unfriendly - left and went north to Carrabba's for dinner.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank originalXfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Maggie Valley, North Carolina
1 review
3 of 5 bubbles Reviewed September 3, 2010

I rented two rooms for the night of 08/09/10 @ this property. I was in room 629, my grandchildren in 631. My room was far below what a Four Points room should be. Multiple furniture items had several large scratches and nicks. There was black mold growing in the bathtub where the tile walls met the tub. There was a mold smell in the bathroom.

Additionally, the carpeting was so FILTHY nether my wife or me would walk on it with out foot covering. There was gum stuck to the carpeting in three places between the beds and numerous large stains in the carpet which also was truly filthy.

I spoke to the front desk when I checked out. The desk clerk said nothing and simply shrugged his shoulders and said, “You are all checked out of both rooms. Have a nice day.” He made no attempt to offer my account any other consideration. I never went into room 631 so I can not comment on that rooms’ condition.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Fldoc2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
2 of 5 bubbles Reviewed June 6, 2010

We usually have a great experience when staying in a Starwood hotel and have come to expect good quality, cleanliness and great service upon our stay. This was a most disappointing stay with them and I will no longer completely trust the name when choosing our hotel on our next trip. The room was the smallest hotel room I have EVER stayed in and with 2 adults and three small children this was very inconvenient. The hotel also only provided us with 3 sets of towels for 5 people and no one answered the phone when we called for more. We had to got o the front desk for pool towels and he would only give us 3 for 5 people. Also the beds were not the usual comfortable "sweet sleepers" that Sheratons are known for. They were hard uncomfortable beds and were doubles instead of queens. The air conditioner was another matter. It ws so loud and cycled on and off all night long no matter what temperature it was set to. My husband and I hardly slept at all and my seven year old even said she kept waking up when the air conditioner came on. One of my "icky" factors was the carpet. It looked nice, but it felt kind of damp and sticky to walk on it barefoot. The front desk staff was hit or miss, friendly at times, questionable at others. The "breakfast" was very expensive and not a full bar like at most Sheraton's. We paid $9/adult and $5/kid and it was not as nice as what many hotels offer as "free continental" breakfasts. (The restaurant also had a low 80's health rating that my husband saw as we were leaving...arg.)
We will not ever stay at this hotel again.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awesomefamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
1 review
2 of 5 bubbles Reviewed May 16, 2010

In short, this is not the hotel to visit if you are looking for good service and safety in addition to good value. The air-conditioning unit was malfunctioning upon our arrival and the room temperature was set at 85 degrees, though the system said it was blowing cold air. While the bed was very comfortable, sleeping was difficult since the air-conditioner made very loud noises intermittedly all night long and emmitted very stale air. Secondly, the night-stand light in between the beds was not working, either, making the room very dark. The bed sheets, while good quality and high thread count, were ripped and torn on both beds in the room. We were charged $8.95 each for breakfast despite the fact that the hotel ran out of food and we were not given much food or selection. The day staff was indeed very friendly but the night staff was a different story. Clearly, this hotel is not run very well, despite a minor face lift that it received when it was recently acquired by Starwood. While there is a pool outdoors, it was not open despite the 85+ degree May temperatures. There was no signage or notice to this effect posted anywhere. In terms of location, it was a short drive to the airport (which was convenient) but slightly unsafe in terms of the area. I was told of car break-ins and theft, although I was not a victim. In summary, there are better options in more upscale neighborhoods wtih better service. Sheraton....you should be embarrassed!

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prov2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed October 18, 2009

Stayed here for one night for a concert at the auditorium downtown. Really not sure about the location since we don't know the area - it did seem a little far from the nicer areas but only 5 or 10 minutes from downtown. The hotel itself is just enough - good value for money, clean, and comfortable. Front desk staff were very friendly. Got a nice room that had a separate living area with small kitchen. Beds were very comfortable, new flat screen TVs, and very clean. No complaints about this place if you're looking for a decent hotel at a good rate.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank alandubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
72 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed September 22, 2009

Don't let the neighborhood or outside of this hotel fool you. The inside is newly renovated with a very modern, clean look and feel to it. The rooms are also renovated, suite style, clean and comfortable. This is in a transitional neighborhood, with a Gentlemen's Club right around the corner, train tracks, etc, but if you need to stay here to be close to the airport, or a meeting, this is a good choice.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thegov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed July 21, 2009

Decided to stay here, when my travel plans changed unexpectedly. Needed to be downtown one day, South Park on another day. The location is about 1/2 way between the locations, close to a major freeway, and not far from the airport.

Hotel is not fancy, but clean. Love having an actual parking lot with free parking (so uncommon these days with hoteliers attempting to enhance their revenue). Internet is free too, but it's wi-fi only. Staff was friendly enough.

I'm always a bit concerned staying at 2 to 3 star hotels, but this place felt comfortable enough for a quick two-night stay.

Is it not the best part of town, but I felt safe. Anyone who leaves valuables in their car these days should think twice about it (sorry to say, that's the way things are).

A extra bonus, if you're interested ... it's next door to the Eagle.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BestValueHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Charlotte

Property: Four Points by Sheraton Charlotte
Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #113 of 177 Hotels in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Official Description (provided by the hotel):
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points

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