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“Nice stay, but somewhat surprising breakfast”

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Residence Inn Charlotte SouthPark
Ranked #72 of 178 Hotels in Charlotte
Certificate of Excellence
Zurich, Switzerland
Level 6 Contributor
114 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Nice stay, but somewhat surprising breakfast”
Reviewed December 5, 2013

Staying quite frequently in resident inn's for business trips, I knew what was going to be offered. The room is spacious and well equiped, the bed is good quality too.

The rather disappointing experience was breakfast for my 3-night stay: why does it have to look like a tornado had hit before you, if you go to the buffet at 7:30? Particularly annoying to me was the sticky floor and the use of plastic plates & cutlery (which seems to be a weakness of Residence Inn). But the main point I would like to convey is that the breakfast is rather disappointing if you like taking your time before starting the day.

The hotel's location was good for me, but it really depends on what you want to do in Charlotte...

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review, December 11, 2013
Thank you for your valuable feedback. I would like to apologize for the breakfast. I have reviewed this with our food staff and they correcting this. We do appreciate your patronage and hope that you will stay with us again.
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 29, 2013 via mobile

My daughter lives near Southpark Mall, a huge mall that is close to Uptown Charlotte. This is the hotel with the best rates and free parking. You enter and exit by a stoplight; traffic is not a problem. There are many restaurants nearby, including a Ruth Chris Steakhouse that delivers right to your door. The suite is big with a full kitchen. They also have a huge full-serve breakfast plus yogurt, fruit, cereal and granola, bagels & muffins. Monday-Thursday nights they have a free happy hour which includes hot food items that are enough for dinner! You're away from the traffic, noise & still only about 4 miles from Uptown & Stadium. Large indoor pool & whirlpool.

Stayed September 2013
Helpful?
2 Thank cgfurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review, December 11, 2013
Thank you for choosing the Residence Inn Charlotte Southpark. We are glad that you enjoyed your visit and that Southpark has to offer. Thank you, again, for you comments. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level 6 Contributor
274 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed November 19, 2013

We were using a Marriott Rewards certificate so we were limited to where we could reserve. The Residence Inn room was standard and comfortable and my husband thought the bed was much better than the last RI in Asheville. Easy to get to the airport and other major roads. Area surrounding had some upscale restaurants and shopping, but also a nice Panera a block away. The hotel has a bar open in the evenings to purchase beer/wine which was a nice surprise when we checked in late on a Friday afternoon. Had a drink and chatted with staff before heading out for a dinner up the road on Fairview. Breakfast was the standard fare, but met out basic needs of cereals, fruit and yogurt. Also plenty of carbs and greasy meat for those who want it. Wasn't there long enough to know about the cleaning service which I guess is good based on other not so great reviews.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FancyNancyBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review, December 11, 2013
Thank you for staying with us. We do appreciate your business and hope that we exceeded you expectations. I'm glad that you enjoyed the bar and got to relax after traveling. We hope that you will choose us on your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 23, 2013

Hotel is pretty clean, staff was attentive, room was large and comfortable. Close to restaurants and shops, you still need a car to move away from the area if you want to see more attractions. Room was partially cleaned, staff was courteous when getting into the room, but first day lady did not clean at all, just changed towels and bed linens. Second day they cleaned the bathroom a bit and changed towels, but no vacuming or swiping.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricltsp, Manager at Residence Inn Charlotte SouthPark, responded to this review, October 31, 2013
Thank you for choosing the Residence Inn Charlotte SouthPark. I’m glad to hear you enjoyed your room and our convenient location to local shops and restaurants. I wanted to let you know that I have addressed your housekeeping issues with our leadership team and we are working on correcting them. We would love to see you back the next time your travels bring you to Charlotte. Jennifer Peterson, Assistant General Manager 704-554-7001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2013

Room was okay. I travel for work, I was there for 2 weeks and got to see that they do NOT clean the rooms. At all. Nothing gets swept/wiped down/vacuumed. Was overcharged for dry cleaning, but that was fixed, just had to say something to the front desk. Free dinner was always gross looking. Breakfast always smelt burnt. The bartender plays candy crush while you stand there looking at her. I MISSED my bed.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheverly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricltsp, Manager at Residence Inn Charlotte SouthPark, responded to this review, October 14, 2013
Dear Guest,
Thank you for staying at the Residence Inn Charlotte SouthPark and taking the time to review our hotel. We appreciate your feedback. We are very sorry to hear that your stay with us was less than satisfactory. Your satisfaction is extremely important to us. These issues will be discussed with the appropriate personnel. While we try to be your “home away from home”, we agree there is nothing better than your own bed! We hope you will try us again, the next time your travels bring you to Charlotte.
Sincerely,
Jennifer Peterson, AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumter, South Carolina
Level 5 Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 1, 2013

We came into town for a 3 day conference and enjoyed our stay here. The room is well apportioned and modern. The room was also clean. One of our towels did have a stain on it but we just tossed it to the side and the replacement from room service the next day was clean. The beds were comfortable. The staff was nice and we were greeted with a smile. The hotels is in walking distance to some great restaurants and shopping.When we come back in a couple months we will most probably stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SierraTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 29, 2013

Plus side...King Studio was clean and spacious, front desk was responsive in giving us the top floor and away from the elevator. ALL Residence Inns are a good reliable choice for a nice getaway and Charlotte is a great city to make a quick weekend getaway. The cost was very good, so no complaint there. The King bed was comfortable and the parking was complimentary.

There were a few negatives, but management was responsive and compensated us.
The bed sheets were not very nice, rather worn and did not have a nice feel. The television remote was dying...changing channels was a pain, someone had messed with the display settings on the TV so the picture was truncated at the edges. The plug for the bathtub did not fit the drain...so no bath. The shower was fine. There was a used towel hanging on the back of the bathroom door when we arrived.

My wife mentioned some of the issues to the front desk...and within 24 hours I had been given some bonus points! Kudos to local management for taking my wife's comments seriously and responding!

Room Tip: The bar has very nice wine, priced similar to a restaurant. The elevator shaft seemed noisy, so ask...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WXinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charlotte SouthPark

Property: Residence Inn Charlotte SouthPark
Address: 6030 Piedmont Row Drive South, Charlotte, NC 28210
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#45 Romantic Hotel in Charlotte
#46 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charlotte SouthPark 3*
Number of rooms: 152
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Also Known As:
Residence Inn Charlotte Southpark Hotel Charlotte
Charlotte Residence Inn

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