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“Solid long-term location for family reunion week”

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Residence Inn Charlotte SouthPark
Ranked #80 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed July 18, 2011

We were very happy with our four-night stay at the Residence Inn-South Park in Charlotte NC. We were in town for a family reunion with our 90-year old Grandmother, and part of our group stayed in three other rooms on the premises. Parking situation was easy. The ladies at the front desk were first rate, whether dealing with the daytime clerk or nighttime one, very, very nice people. They had the crib we needed for our kid, no problem -- taken care of. They were ready for early check in so we could get the kids a nap. The price for a one-room suite was excellent at 109 a night. We were impressed with that too. Rooms were large, kitchen was perfect as usual. The two things we were most happy were the following: 1) We had a place picked out for our reunion gatherings nearly a year ago, but three weeks ago that location let us know that they'd be undergoing renovations and we had to go elsewhere. We had no place to go to just kick back and visit. Well, the Residence Inn staff said "no problem" to us enjoying the lobby area and the outdoor seating area for our pretty low-key impromptu gatherings at night, even though some of the people in our family weren't staying there. They were very, very decent to us each night (sometimes as late as 1 a.m.), and easily could have said "please move this gathering of 20+ somewhere else". Bottom line? The entire group agreed that next time, Residence Inn will get 100 percent of our business for gatherings -- it's the perfect place to have a reunion if you don't have the perfect central location. Don't get me wrong, we were pretty well behaved -- but it was nice that the staff worked with us. It was much appreciated. 2) Also, the ladies working with the breakfast area were second to none. Just outstanding people who wouldn't allow you to go without a drink of juice or a banana if you wanted one and were always willing to help out with the kids. You can't fake that kind of friendliness. And we loved the downstairs lobby area for the meals, spacious and not the typical crammed in feel. Great food too! Different stuff every morning and tasty. I think I should always justify why I don't put all fives when I rate, also: For cleanliness, I just put a four because our kids got under the bathroom sink area and there was some water damage that they got into somehow. Might have been just a one room thing, but it was sort of nasty. Sleep quality wise, it was just above average, not bad -- maybe the bed was just a bit too hard. But it was certainly fine. The rest were clear fives.

  • Stayed: July 2011, traveled with family
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1  Thank BFMcLaughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 - 213 of 249 reviews

Reviewed June 28, 2011

I recently spent the weekend in Charlotte and stayed at the South Park Residence Inn. I found the hotel very clean and the staff extremely friendly and helpful. My king size bed was very comfortable and had both firm and soft pillows. The flat screen TV received many many stations. The breakfast buffet was good if not exceptional. Then again, since it was included in the price of the room, one cannot really expect lavish. Perhaps the only critique I would make was that there was mostly plastic "silverware." If I ever have occasion to visit Charlotte again, I would certainly stay at this hotel again.

  • Stayed: June 2011, traveled with family
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Thank morralkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2011

We have two children (one who graduated from Queens University and one who is a Junior at Queens Univeristy). We come to visit often (ten to fifteen times per year) and in fact I have accepted a position in Charlotte and have elected to stay at the Residence Inn during my transition ( I am staying there presently). We have been coming for 7 years so we have stayed here potentially, 70 to 105 times (most of them multiple nights). The service has been exceptional as has the individual contact with various staff members. They have renovated but still kept the guests experience at the forefront. The only negative, the parking spots are very narrow and don't allow for most cars to "comfortably" fit side by side. But I will take qualtiy service and experience over parking.

  • Stayed: April 2011, traveled on business
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Thank ddunmyer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2011

Clean and comfortable, friendly staff, a nice place to call home for a couple of days

  • Stayed: April 2011, traveled as a couple
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Thank mac3538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2011

The hotel is OK. It's a bit smelly. There is a small surface level, well lit car park, plus an underground area that has no security camera. It has had at least 12 reported thefts from cars, and a car stolen in the last 12 months. Do NOT stay here.

  • Stayed: February 2011, traveled on business
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3  Thank lpat_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2011

My husband and I stayed for 4 nites over the New Year holiday. The front desk staff were absolutely wonderful and so accommodating, All our requests were addressed with a smile and our friends who came for a one night stay commented what a lovely hotel it is.
Rooms were very clean, comfortable and not lacking for anything..One evening some hotel guests were outside around the outdoor fire, and it looked so warm and cozy...such a homey winter feel. The Business center was small but efficient, and we printed our travel documents without a hitch. The hot breakfast was great and the dining room was spacious enough for everybody. Overall we had a wonderful stay and we thank all your staff for the warm welcome and friendly service during our entire stay... it was a most enjoyable start to the New Year 2011.

  • Stayed: December 2010, traveled as a couple
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Thank orchid91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2010

Unfortunately, one cannot always pick where they stay when the company is footing the bill. And over a year of staying periodically, things deteriorated instead of improved. While some of the staff was polite and professional and some very amiable, the general manager left one feeling like you were a nuisance and not a guest.
Slow internet (cable) and no wifi (even though mgmnt repeatedly said they were working on it), rental car broken into several times (several different visits) and then personal vehicle, (the security that roams the area does not work for the hotel), attempted break-in on a friends room, not enough kitchen utensils/etc. Rooms were clean but hallways and stairwells were dirty, broken elevator (either not working at all or not working properly).
The only thing that made this hotel pleasant was some of the staff members who worked the desk, the bar/kitchen/dining area and a asst managers.
When complaints were addressed to the general manager, nothing was really resolved and when thefts occurred, they were met with "we are not responsible".
Thankfully, our company found better accomodations.

  • Stayed: January 2010, traveled on business
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2  Thank SaoirseCOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charlotte SouthPark

Address: 6030 Piedmont Row Drive South, Charlotte, NC 28210
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#45 Romantic Hotel in Charlotte
#46 Business Hotel in Charlotte
Price Range: $103 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Charlotte SouthPark 3*
Number of rooms: 152
Official Description (provided by the hotel):
This newly renovated, all-suite hotel is just around the corner from the SouthPark Mall and provides convenient access to all of Charlotte. This Residence Inn by Marriott hotel in Charlotte NC has all comforts of home, including high definition LCD TV, free high-speed Wi-Fi, and spacious studio, 1 or 2-bedroom suites with fully equipped kitchens. Enjoy the hot complimentary breakfast in the morning, or wind down at night with free beer and wine at The Mix. ... more   less 
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Also Known As:
Residence Inn Charlotte Southpark Hotel Charlotte
Charlotte Residence Inn

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