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“Worst service”
Review of Chili's

Chili's
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Ranked #1,237 of 2,977 Restaurants in Charlotte
Price range: $0 - $20
Cuisines: American, Southwestern, Barbecue, Mexican
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Restaurant details
Good for: Large groups, Bar scene, Families with children
Description: Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
Reviewed May 8, 2016

Did a call ahead seating 40 minutes before arriving. When we got there there was a empty table they were cleaning it very slow, took them 30 minutes to clean it. When we got seated after 30 minutes of waiting, we waited another 15 minutes for someone to take our drink order. We had eight people with us,after waiting we all got up and left. My husband ask the hostesses for a manager, the hostesses call in his earpiece and said the manger was busy. What got us so upset was that they were not even busy, I can understand when a restaurant is busy , but when they are not and half the restaurant is half empty that is ridiculous.

Date of visit: May 2016
    • Service
Thank vanderhorstrb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (48)
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24 - 28 of 48 reviews

Reviewed April 16, 2016

This was our fourth visit to this location for lunch. Every month I come here with my daughter and my wife, who is particularly critical of restaurant food. All three of us had lunch combos with salad. My daughter and I chose Fresh Mex Bowl which was very tasty with well balanced spices. The chicken sandwich on a pretzel roll my wife selected was pleasantly spicy and flavorful. Not your ordinary chicken sandwich!
Our server was very attentive and always available. Our ticket is showing Jeffrey as our server, so unfortunately we don't know her name. We had our lunch on 4/15/2016 at table 61/1. The time we paid our bill was 1:11 PM. We do hope the restaurant manager will be able to identify our excellent server to extend our appreciation.
We'll definitely return to this restaurant.
As a side note; Chili's was the place I ate chicken tortilla soup first in my life. Ever since this soup is on our permanent menu at home. But I always remember Chili's!

Date of visit: April 2016
    • Value
    • Service
    • Food
Thank Les K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 4, 2016

My wife and I came here for lunch on Saturday. We both really just wanted a decent steak, so I got the garlic steak and she got the steak with avocado and green sauce. The food was pretty good, but our server seemed to have left us alone once our food came. I had to grab someone and ask for a refill of iced tea - and this after the guy who actually brought our food had asked if I would like a refill, but never returned.

We have eaten here before and have had solid service, so maybe this is just a fluke. Overall, I still like it and do recommend it.

Date of visit: April 2016
    • Value
    • Service
    • Food
Thank dcparris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 18, 2016 via mobile

The fact that I chose to "grab" something at the airport between flights implies that I am in a hurry. I walked up to the "to go" section only for three employees to walk by me, two of them walked by twice without ever asking me if I wanted to order. Finally the young waitress appeared and took my order...I ordered a chicken salad, grilled and oh my...it was awful. The chicken was rubbery and impossible to chew. I am not sure how you get chicken to even be this texture, but it was inedible. ..how disappointing.

Date of visit: March 2016
Thank Stephanie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 15, 2015

I had traveled to Charlotte for business. This restaurant was near where the office was. I ate lunch there 2 times that week and also had dinner once. Very good food. Staff was very friendly and attentive. Recommend highly!

Date of visit: December 2015
    • Value
    • Service
    • Food
Thank Andrea A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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