This was my first visit to Heist. My family had attempted to eat there on Father's Day but we learned the hard way that it's impossible to get a table on holidays. I had heard a lot about this restaurant and was anxious to give it a try.
This time our party of five did get a table quickly. The room did fill up quickly though. Heist obviously has a selection of specialty beers. I found it disappointing that they were out of two of the beers that our party were interested in. There were actually three beers that they were out of today. One of them was supposedly a featured beer that day according to the blackboard. Either the waitress needs to tell you what beers the DON't have when seating you, or they should update the blackboard. The beers we ordered were in the $4.50 to $5.50 range. One person in our party ordered a mimosa for $5.00.
On weekdays, at lunch time, they offer a special selection of menu items for $7.04 ( The area code for Charlotte). The waitress explained to us that the items are meant to be "shared". They don't all come out at the same time. Diners are each given a plate and can pass around the various foods as they arrive. Some of the items we ordered were Lobster Mac & Cheese- We didn't taste the lobster, only bacon flavor, but it was good. Duck & Caramelized Onion Quesadilla - Everyone enjoyed it. The duck was not too gamey. Fish Tacos & Tots - The tacos were very good! The tots were cheesy and tasty. They had a strong rosemary parm taste that didn't appeal to some in our party. We had two meals that came with the tots, one of the orders of tots was over cooked. Cuban sandwich - the people who tried it didn't really like it. The meat was chewy and tough and the roll was too big. Steak Quesadilla- was very tasty.
The service was good when we first arrived, however when it got busy the service got a bit confusing. We ended up with a plate we didn't order and a bartender helping out took my empty soda glass, but never told the waitress to get me a refill.
The vibe at Heist is for a leisurely eating and drinking experience, so they don't rush you at all. However, because of that, it took awhile to get our check. One of the members of our party has been there on numerous occasions and he said that he always has a hard time get the check in a timely fashion.
All in all it was a positive experience with good food and drink, but as far as we were all concerned .. nothing spectacular.