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Traveler rating
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Reviewed May 5, 2017 via mobile

I use this property often, mostly because of it's convenient location. It is on of the rare courtyards that has a floor below the main floor. Huge parking lot. I conduct training sessions here and they always perform to my expectations

Date of stay: May 2017
Trip type: Traveled on business
Thank BowserJournal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded May 8, 2017

Dear BowserJournal,

Thank you for your loyalty and business in utilizing the Courtyard Billy Graham for your training sessions. We are so pleased that you chose to conduct your business with us and look forward to each opportunity to better serve you!

Thank you for taking the time to share your meeting room experience !
Have a great week!

Julie Andrews
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2017

Nice place for late night arrival very near airport. Looks like an older facility upgraded to a Courtyard. Not any issue with that. The property was in good repair. The area around the hotel was very nice with lots of trees as well. Easy access to freeway.

Date of stay: April 2017
1  Thank Kellye J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded May 8, 2017

Dear cityslickerindasouth,

Thank you for staying with us during your travels to Charlotte!
We appreciate your business and feedback regarding your stay here at the Courtyard Billy Graham!
We are pleased that you enjoyed the surrounding area and look forward to another opportunity to serve you again in the future!

Thank you
Julie Andrews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2017

As with most airport hotel/motels, they get heavy use and therefore are often beat up a bit.
Front desk was excellent and did acknowledge my Marriott status.Trying to actually get to property late afternoon was a challenge due to traffic.
Place needs a rehab sooner than later. No problems with stay - just needs a sprucing up.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank jfadds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded May 8, 2017

Dear jgadds,

Thank you for taking the time to share your positive experience with our staff service!
We appreciate and value your loyalty as a Marriott Rewards Member and the opportunity to improve our property!

Thank you again for your business!
we appreciate your feedback

Julie Andrews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2017

We arrived at this hotel after our flight was cancelled and our trip interrupted. After poor customer service from American Airlines it was refreshing to be greeted with friendly faces. The room was clean and had everything we needed. The shuttle drivers were great and dropped us off to local restaurants for supper and then breakfast. There is a restaurant on site, but we were travelling with kids and waiting for a flight so we wanted to pass away as much time a possible by going out eat. The drivers were more than willing to take us to the drugstore for some supplies and to a playground. The front desk staff gave more than "lip service" to their welcome - they really tried to make us feel wanted even if our stay was only one night !

Date of stay: May 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank DISp49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded May 8, 2017

Dear DISp49,

We are so happy that you had a great experience while staying with us here at Courtyard Billy Graham! We know that travel can be exhausting and are so pleased that we are able to provide you all the things you need to enjoy your stay! Glad that we were able to take you to some family friendly restaurants for everyone to enjoy!

We thank you and value your feedback!
We look forward to sharing your experience with our team and hope that will have another opportunity in the future to serve you again!

Julie Andrews

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Reviewed May 1, 2017

I was a speaker at a conference there. Anthony Mosby (chief engineer) set up the sound system perfectly with great attention to detail and friendliness beyond expectations. Gabby and Krizty in the Bistro restaurant were very helpful in serving me a little early due to my speaking schedule and even made sandwiches to go for the afternoon since the Bistro isn't open at lunch. These guys are the reason I am a Platinum member at Marriott -- it's the best hotel customer service culture on the planet. (Just a note on the poor rating on the location. It IS close to the airport, that's a plus, but it is not friendly walking distance to anywhere. HOWEVER, their shuttle drivers are happy to take you anywhere locally. (Especially Tony)

Date of stay: April 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Guy E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded May 3, 2017

Dear guyedson,

Thank you for booking your meeting with at the Courtyard Billy Graham!
We so appreciate your business and feedback! We are so pleased that our amazing crew, Anthony, Gabi, Kriztina and Tony were able to deliver a memorable service to you! We look forward to delivering exceptional service to you again in the future!

Have a wonderful week
Thank you
Julie Andrews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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