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“Above average,,,No Problems if you stay here”

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Courtyard Charlotte Airport/Billy Graham Parkway
Ranked #34 of 177 Hotels in Charlotte
Certificate of Excellence
Spotsylvania, Virginia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Above average,,,No Problems if you stay here”
Reviewed August 3, 2013

Nice rooms. Great bedding. Updated and comfortable. Had to stay here due to plane problems.

Staff was friendly, courteous, and helpful. Even offered to shuttle us up the road to a couple restaurants. We chose to eat at the bistro in hotel. The bistro is very relaxing and comfortable. The food is very average but fair. Nice option to have in the hotel.

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, August 12, 2013
Thank you for providing feeback of your expereince at the Marriott Courtyard Charlotte Billy Graham Parkway. Im pleased to hear of your experience. We will provide complimentary shuttle service to some select restaurants in the area and airport transportation. Our Bistro is a new fast casual concept. We strive to make fresh quality food in a relaxing atmosphere. The days of the buffet are over and we hope you will enjoy freshly brewed Starbucks, sandwhiches, and flat breads. I recommend the Spicy Chicken Ciabatta. Its my favorite. We hope you will return soon.


Sincerely,

Randy Rushakoff
General Manager
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345 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Level Contributor
101 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 27, 2013

I stayed in this Courtyard hotel this week and was pleasantly surprised. One of the people I was meeting requested that I pick a reasonable hotel. Another person requested that it be a Marriott property. This was the most reasonable Marriott with the needed amenities in the Charlotte area. There are several nice areas for small gatherings and a bar and restaurant. There is a very nice courtyard with a fireplace which would be good in cooler weather. All of the staff was helpful and friendly. It was also very clean and the bed was very comfortable. The only negative was the new pillows Marriott is using-they are the size of "throw" pillows, 1/2 size. Also, it's close to the airport and has a shuttle.

Room Tip: Ask for a full-size pillow.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cantgetsignedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, August 12, 2013
Thank you for providing feedback of your recent experience at the Marriott Courtyard Charlotte Billy Graham Parkway. Im glad you enjoyed your visit. I will make sure we replace the pillows right away. We do always have the ability to deliver addiitonal pillows to rooms 24/7 by contacting our front desk. Thank you for your business. We hope to have you return soon.

Sincerely,

Randy Rushakoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
95 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 24, 2013 via mobile

Pros:
-safe area
-clean room*(see below)
-terrific tuna salad sandwich at the in-house deli
-convenient to airport and I-77

Cons:
-expensive
-room had perfumed air freshner smell*(see above)
-train noise

Stayed July 2013, traveled on business
Helpful?
Thank ReiversGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, July 25, 2013
Thank you for providing feedback of your recent experience. Im happy to hear you enjoyed your meal in our on site Bistro. We try to make our rooms odor neutral and I will ensure our team is not overusing the lobby air freshner. Our prices are in line with other Marriott properties in the area. Generally speaking our prices are usually $50-$100 less expensive than the uptown and southpark areas of town. We do frequently see discounts available on weekends and hope you will return soon.

We will work hard to be your hotel of choice when visiting Charlotte. While we do have an infrequent train track along side of the property we generally dont have noise distrubances on the higher floors or pool side of the hotel. Please contact me directly if I may assist in your travel accomodations. Thanks again for provising feedback of your experience.

Sincerely,

Randy Rushakoff
General Manager
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Dallas, Texas
Level Contributor
4 reviews
Reviewed July 2, 2013

I stayed here many nights and weekends, great location, very friendly and excellent staff. It is only about 4 miles from downtown and pretty safe place. The hotel is surrounded by high trees and makes you feel like you are staying in a mountainous kind of place. The hotel manager Kelly is awesome, she listens to you and takes care of any issues right away. The bistro restaurant opens till 11 PM and what a nice staff they have, they treat you so nice and take care of you with a smile. They have complementary shuttle to and from airport, very clean rooms and of course free wi-fi. Only issue I had was my cell tower signals were weak, this may be due to high trees surrounding the property. It is my pleasure to recommend to any one and you will enjoy the stay. I loved it.

Room Tip: Odd number rooms have a glass door showers and the adjustable shower jets excellent to have a free m...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karunagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, July 5, 2013
Thank you for providing feedback of your recent visits to the Marriott Courtyard Charlotte Billy Graham Parkway. I will be certain to commend Kelly our Director of Sales for your feedback. We appreciate the opportunity to earn your business.

Best Regards,

Randy Rushakoff
General Manager
Marriott Courtyard Charlotte Billy Graham Parkway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City, Texas
Level Contributor
110 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 29, 2013 via mobile

Stayed a few nights in June for business. Hotel is five miles from the airport. Early afternoon check-in at hotel, no problems getting a room early. This is a newer property. Room was in good shape. Plenty of electrical plugs for computers and phones. Wireless Internet was adequate, though it slowed down a bit in the evening when everyone went back to their rooms. One can get a good cup of Starbucks coffee from the Bistro in the hotel. Reception employee Stephen (spelling?) was attentive and provided warm and inviting service. Had breakfast in the Bistro one day and dinner the next. Food was good when considering the price. It was raining much of the time during my stay so I was not able to utilize the outside sitting area and comfy furniture. There are several restaurants nearby, but one might have to drive. Hotel offers a free airport shuttle. Boarding pass printed up easily on lobby computer. I would stay again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bahnreise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, July 5, 2013
Thank you for providing feedback of your experience at the Courtyard by Marriott Charlotte Billy Graham Parkway. We appreciate the opportunity to earn your business. I am very pleased to hear your comments about Stephen. I will be certain to commend him for exceeding your expectations.

Sincerely,


Randy Rushakoff
General Manager
Marriott Courtyard Charlotte Billy Graham Parkway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
173 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 28, 2013 via mobile

Was stuck overnight in Charlotte, this is what I got. Pros were it s nice and new, room clean and modern; also 24 hour airport shuttle. Cons were no hot water, no glasses in room and I hate when I check in and it's 80 degrees out and the AC is nt n. friendly staff, probably caught them on a bad night.

Stayed June 2013, traveled solo
Helpful?
Thank SCDevsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, July 1, 2013
Thank you for providing your feedback on your recent visit. Im sorry to hear that we didnt meet your expectations on a couple areas. The HVAC system is on an energy management system to be more environmentally friendly. All our of units were replaced at renovation last July.

We do sanitze and wrap all drinking glasses daily next to the in room coffee maker. Please contact me directly as I would like to make it up to you and find out more details about the hot water issue. We have a brand new boiler in place and havent heard any issues about hot water recently.

Thank you for your patronage.

Sincerely,


Randy Rushakoff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013

I have stayed at a lot of Marriott properties and this Ct Yard is right at the top. The rooms are excellent and the employees went out of their way to make my stay enjoyable. The Bistro area has excellent food and is very spacious. Comfortable bar area and nice booths with TV's. The location is 15 minutes from airport and 15 minutes from South park area where the best shopping and restaurants are located. Also close to Downtown. I would highly recommend this hotel if you are going to be in Charlotte, NC area.

Room Tip: The way hotel is laid out the 2nd floor is most convenient to lobby, etc.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review, July 1, 2013
Thank you for providing feedback of your recent visit to the Courtyard By Marriott Charlotte Billy Graham. We are happy to have you as a guest. Our hotel offers complimentary shuttle service from the airport and within a couple mile radius of the hotel. We will work hard to be your hotel of choice when visiting Charlotte.

Sincerely,


Randy Rushakoff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Charlotte Airport/Billy Graham Parkway

Property: Courtyard Charlotte Airport/Billy Graham Parkway
Address: 321 W Woodlawn Rd, Charlotte, NC 28217-2057 (Formerly Courtyard Charlotte Billy Graham Parkway)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 177 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charlotte Airport/Billy Graham Parkway 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Courtyard Brand Hotel. We are centrally located near the Charlotte Douglas International Airport and just 4 miles from Uptown Charlotte and our central business district. A quick ride on the Lynx Light Rail into Uptown and you can experience many cultural events, Panthers, Hornets and Charlotte Knights sporting events. Stay productive and enjoy your experience with our complimentary fast high speed internet with our upgraded 100 MB circuit. We are video streaming friendly. We are within a 5-10 minute ride of the new Charlotte Premium Outlets as well as Southpark Mall. Many great corporate offices located near our hotel include Bank of America, Duke Energy, Wells Fargo, Toshiba, Microsoft, Compass Group, Belk, IBM, Sealed Air & Starshield Solutions. Please come experience why Courtyard Charlotte Billy Graham was chosen as Select Service Hotel of the Year by Visit Charlotte for 2014. We offer a complimentary airport shuttle, complimentary hi speed wireless internet, onsite Bistro, Business Center, and Outdoor Pool. Make room for a little fun. ... more   less 
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