For over 20 years, my wife has wanted to stay at the Dunhill Hotel. So, for a date night, I bought tickets to a show and booked a Premier Queen Room for Saturday Night.
First, if you arrive from Church Street, the hotel name is not on the parking garage. It says Fifth Third Center or something like that and we had to call the front desk to make sure we were going in the right lot.. Check in was quick and easy.
Many reviews talk about small rooms, so I had reserved a Premier Queen hoping for a little more space. Well, we were given room 1004 on the top floor. If that room was Premier, I would not want to see how small the regular rooms are. The room including the bathroom and mini closet was about 13 by 17. The bath takes up about 9 by 6 of this, so the room is cramped. It seemed more like a small room you would find in Europe over being a Premier room at at US hotel. The wall paper is dark and the room was just not inviting. The bedding while comfortable made a noise each time you rolled over.
The bath was nice with a large shower that easily could accommodate two people, but the cleaning of the shower was a little lacking. There was both orange and black mold in the grout between the marble tiles. I have pics taken on my phone, but they did not come out well. I understand mold in the summer, but when my shower at home is cleaner than the hotels, then I have issues.
There was a small refrigerator in the room with free refreshments, a bottle of regular soda, a diet, and a water. There was a coffee maker in the room but no tea.
Turn down service and the hotels signature chocolates on the pillow did not happen. I went down to the front desk to get two pieces of chocolate and after five minutes of waiting, the desk clerk said they had a new housekeeping manager and could not get to the chocolates. Oh, they did put a second bottle of water in the mine frige. That was it.
Breakfast was supposedly included in the rate. They give you a voucher to use in the restaurant. The voucher says you get full breakfast for two people. My wife ordered a veggie fritatta with a side of bacon. We were told the bacon would cost extra. When they brought the check for breakfast, they said the voucher was only good for $25 and that a veggie fritata, side of bacon, french toast, coffee, and tea came to $31. So the bacon cost $6 and change.
Upon check out, they asked if we needed help with our bags or if we needed water to go, but they did not ask how we enjoyed our stay. I guess that is telling.
I am glad to say that my wife no longer has a desire to stay at the Dunhill again.
- Official Description (provided by the hotel):
- Decades before The Dunhill Hotel would open, local architect Louis Asbury Sr. was entranced by the great Italian craftsmen who created cathedrals famous for their soaring, elegant roof lines. Today, The Dunhill Hotel stands distinct on the Charlotte skyline, an amalgam of American, British, and Italian influences, something those with an eye for period detail can detect. Opened in 1929 as the Mayfair Manor apartment hotel, with half of its original 100 rooms permanent residences, today's Dunhill Hotel is a thoughtful evolution. A full restoration was recently completed, and various on-going aesthetic improvements all share a common goal--to celebrate the original vision of Mr. Asbury, with a nod to the needs of the modern traveler. ... more less
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- Also Known As:
- Dunhill Hotel Charlotte