We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Customer Service and Ride Availability caused this to be 3/5”
3 of 5 bubbles Review of Carowinds

Carowinds
Ranked #10 of 175 things to do in Charlotte
Certificate of Excellence
More attraction details
Attraction details
Owner description: A mecca of family fun, this 105-acre theme/water park features rides that thrill and live entertainment.
Atlanta
Level Contributor
9 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Customer Service and Ride Availability caused this to be 3/5”
3 of 5 bubbles Reviewed April 13, 2014

This was our first visit. The kids had a great time at the park. We have had prior visits to the US Disney parks, Universal Studio and several of the Six Flags theme parks. We of course used that as a guide to judge the day. The only concern we had was waiting in line for an extended period and them closing a ride as soon as we made it to the front of the line. The rides were up within 30-45 minutes. Some we were able to get on. Some we weren’t because of the lines. But overall, the kids would go back. The park was fairly clean for a theme park. We would even consider season passes. We were not impressed with the “The Blue Supervisor”.

I stopped by guest services before leaving Carowinds to ask if it was customary to have five or more rides close within a short period of time. We were surprised that of the first three rides we tried to ride, the second and third closed after we waited at least 30 min to ride it. We had the same situation happen 2 more times. It was disappointing because we traveled 4 hours to the facility and was returning home the same day. I understand closing for safety and appreciate that; however, that many closings in a short period does not make for a pleasurable experience. When I asked the Blue Supervisor about it, he advised the best he could do was walk us to the front of a single ride to ride on before we left for the day. He stated they had only been open for three weeks and were still working out the bugs. This was our first time trying out a thrill seeking theme park that wasn't similar to the Disney's, Universal Studios or Six Flags type theme parks. We were not impressed with the attitude of the supervisor. When I asked his name, he smugly pointed to his name plate and underlined it with his finger "Blue Supervisor" as opposed to having Elijah or something similar on his badge hanging from his neck. When I asked if there was a contact card, he said you can contact guest services online. No website address, no direction as to where to find the contact us site. Pure indignation in his attitude. I personally felt he talked down to me as if common sense didn't apply. Priceless.

Would we try it again? Yes, I will go with the assumption that Mr. Blue Supervisor was having a hard day and was only three weeks into dealing with customers. :) Everyone deserves a second chance. If after the second chance, we are finding ourselves in the same predicament, we'll write this one off and head further north to Kings Dominion or Bush Gardens since they both made the top ten thrill seeking park list.

Visited April 2014
Helpful?
1 Thank j1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,425 reviews from our community

Visitor rating
    1,020
    858
    326
    112
    109
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Raleigh
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“Do not but the meal plan and extras online!!!”
1 of 5 bubbles Reviewed April 6, 2014

I bought admission, all day meal plan and dinosaur tickets online for 5 people but Carowinds restaurants refused to honor the all-day meal plans we purchased. I would not recommend purchasing extras online. Only purchase the basic tickets. What a headache!!! They list the restaurants on their website; however, the Juke Box especially made us feel like a criminal trying to scam them.

https://www.carowinds.com/images/uploads/file/Dining%20Handout.pdf

Guest services said we don't need a wristband and they restaurants said we did. We had a printed voucher that we paid for that wasn't honored. $150.00 mistake (5 people). It pretty much put a huge damper on our whole experience there. Also we went to Dinosaur alive at 7:10 and they were already closed! Nowhere on the dinosaur tickets we purchased does it say anything about that time! We would have had a great time if we were better informed and people there knew how to do their jobs.

Visited April 2014
Helpful?
42 Thank MamaBear75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
60 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Start of our spring break!”
4 of 5 bubbles Reviewed April 6, 2014

It's been a while since I have been to Carowinds, but our family enjoyed our time there. The top rides, in my opinion, was the Carolina Cobra, Ricochet, and the Intimidator.
We were there for 7 hours and did not have a chance to get on all of the rides, and of course the water park was closed.
The wait in the lines were fairly short, and I wish the staff was able to get people in and out of the rides quicker.
The restrooms were subpar, but overall we had a great time.
We used a Living Social coupon which equated to being buy one get one free. I hope they run more deals like this in the Atlanta Area.

Visited April 2014
Helpful?
Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Lake, North Carolina
Level Contributor
61 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Youth Trip to Carowinds”
4 of 5 bubbles Reviewed March 23, 2014

We took our youth group to Carowinds and had an enjoyable time. Staff
was knowledgable and helpful. No issues and we included lunch package
which is a good deal!

Visited April 2013
Helpful?
1 Thank coach38nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Hill, South Carolina
Level Contributor
69 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
“Great entertainment for everyone at a great value!”
5 of 5 bubbles Reviewed March 18, 2014 via mobile

You can't beat year long admission to an amusement plus their SCarowinds nights for about $110 for the year. Gold and Platinum Season Pass members get free parking (without the pass, it will cost you a whopping $15 to park each time), so don't waste your money on a Silver Season Pass.

If you're getting your season passes made at Camp Wilderness, don't go if you're a Platinum member. They don't have the necessary cards to process your season pass there.

Souvenir cup will save you a lot of money, but don't buy the cute character ones made of hard plastic. It will shatter the moment your kids get ahold of it. My niece dropped it not even a few inches off of the ground and it shattered.

The queues are never outrageous here, especially during the weekdays and when it starts to drizzle rain.

Overall, a great value and fun for the entire family. I spent five years working here as an employee and now enjoy the full theme park experience as a park guest. Carowinds is comparable to a lot of other great theme parks out there and they're only improving by the season.

Helpful?
4 Thank anexfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Carowinds? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing