I was the only patron for the first 20 minutes of my visit. But Sam the attendant was extremely helpful, friendly, and eager to show me what the museum had to offer. Not only did I see what was on display, but Sam brought out additional books, scrapbooks, and pictures to help me learn more about the history of the trolley system in Charlotte. I left with a good understanding of how trolley rejuvenation helped spur downtown revitalization, but light rail then came along and put the trolley in the doldrums. Hopefully this is just temporary. Sam was great, and even took my picture as a conductor on the trolley.