I decided to stay at the Westin for the ACC championship as it was close to the stadium and I have platinum status w Starwood. Unfortunately the hotel was totally unprepared even though they were sold out and hosting the ACC media (and were 3 blocks from the stadium).
The restaurant closed from 2 till 5:30 with a 7:30 game so the only food available were 5 items from the bar / 6 items from room service (if you were willing to pay $6 delivery fee plus 21% service+tax - twice what I paid at the Sheraton Charlotte the previous night).
The bar had 2 waitresses and 1 bartender for capacity crowd. I tried unsuccessfully to flag down a waitress for 10 min, then walked over to ask if they could serve me and still was ignored. Eventually ordered a beer from the bar and gave up on the limited food options.
The hotel lost tons of revenue from both decisions not to extend service and annoyed their customers.
They also had issues cleaning rooms and checking in folks on time. Wen I finally got my room at 3:20 (after repeatedly asking as they weren't calling back as expected), there were still a large number of customers waiting in the lobby for their rooms.
On a side note their is no club lounge or the like so even if you have status or pay for a preferred room you still need to fork out $20+ for breakfast.
Not great service all around.
- Official Description (provided by the hotel):
- Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more less
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- Also Known As:
- Westin Charlotte Hotel Charlotte
- Charlotte Westin