I was told when making my reservation that it would be put in the computer that I wanted a high floor. Also, since I paid $20 extra a night for a "superior" room I would be given a larger room. Somehow this was not relayed to the rude wonam who checked me in. She stated she was going to put me on the 5th floor despite my request, the fact I am a Starwood Preferred Guest, etc.
I had a wonderful view of a construction rig, which worked all weekend long. The bed was composed of polyester duvet which woke me causing me to sweat profusely each night, not so heavenly. The heavenly shower appeared great on the website however only one head of mine worked. I called for help but they never fixed it while we were there. Did I mention the housekeeper who instead of propping the door open while cleaning a room to allow other guests to sleep, allowed it to slam with each entry.
I agree with the previous reviews. I was so disappointed with the lack of customer service.
- Official Description (provided by the hotel):
- Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more less
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- Also Known As:
- Westin Charlotte Hotel Charlotte
- Charlotte Westin