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“Very nice - 4.5 stars!”

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The Westin Charlotte
Ranked #33 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed April 4, 2014

Super friendly staff. Rooms were clean and fresh smelling. Hotel was is very good order as were the rooms. Convenient location. Good internet connection. Hotel restaurant has very good food. I enjoyed my stay and would stay there again. Great job, Westin!

Stayed: March 2014, traveled on business
Thank AustinBizTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 16, 2014

Thank you so much for your review! We are delighted you enjoyed your stay with us. We look forward to your next visit! Be well. - Guntram Merl, Hotel Manager

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893 - 899 of 1,591 reviews

Reviewed April 1, 2014

This is my first review. Perhaps I should review the countless good hotels I have stayed in - but I never felt motivated.

This hotel I am motivated.

Motivated by rage.

I could not be more unhappy with this hotel if my pillow were smeared with faeces. I had the misfortune of being stuck in this hotel when sick - running a serious fever.

I rang at night and explained that I had fever and I would like them to bring up a couple of extra blankets. I told them I was desperately cold.

It took more than 40 minutes. And then another 20 minutes after I rang in desperation.

--

And it wasn't just when I was sick. Going to the airport I asked for a porter to be in my room in five minutes. Twenty five minutes elapsed.

Also the bills - presented when sick - involved delivery charges which were neither on the menu or of which I was informed in advance. This is theft, pure and simple. This hotel steals from the sick.

Those bills were reversed but only after I told them I had looked up the process for suing them in the small claims court.

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On the plus side the hotel was clean, sanitary even. Dull. But I would have preferred an honest hotel with fleas.

  • Stayed: March 2014, traveled on business
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2  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 16, 2014

Thank you for providing us with your feedback, and let me apologize that your experience during your stay was less than what you desired. Please reach out to me directly so we can discuss your stay. Thank you again for being our guest. - Guntram Merl, Hotel Manager

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Reviewed March 25, 2014

Enjoyed having our dog with us (we had to remind the staff about the bed & bowls) but Had a bad experience with the CIAA folks in the lobby but the Westin couldn't help that issue. Had a GREAT nights sleep!

Room Tip: A large grassy field for walking your dog about a block away - be on the lookout for broken glass an...
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  • Stayed: March 2014, traveled on business
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Thank Tabitha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 3, 2014

Thank you for your review. We are delighted you and your pup stayed with us! We hope you will stay with us again soon, so we can turn this 4-star review into a 5-star one. Be well! - Guntram Merl, Hotel Manager

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Reviewed March 25, 2014

Overall, this is a fairly solid hotel. The decor is modern; the hotel is clean; and the staff was helpful. My room had nice views (albeit of an interstate) and the hotel is close to everything in downtown Charlotte. Nothing great, but nothing bad, so all in all, I'd recommend it, but don't expect to be wow'd.

  • Stayed: December 2013, traveled on business
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1  Thank GG1072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 3, 2014

Thank you for your feedback. I'm glad you had an enjoyable experience, but hope you will stay with us again and allow us the opportunity to show you a true Westin WOW. Be well. - Guntram Merl, Hotel Manager

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Reviewed March 24, 2014

The Westin advertises their location as across the street from the convention center. Technically that is true, but the entrance to the center is one long block away and uphill. I requested the highest floor possible and got 7 out of 25, and what's worse our room was right above construction on the Westin's entrance. Hammering began at 8 AM. If this is how they treat SPG members (yes, we identified ourselves) then where do they put non-members? The rooms and lobby are very dated. We also had problems with the AC and the refrigerator, but I won't even go into that. We stayed for 3 nights and were ready to leave. If I return for another meeting, I will look elsewhere for lodging. If there was a 2.5 star rating, I would have selected that.

Room Tip: Demand highest floor and be sure that there is no construction.
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  • Stayed: March 2014, traveled on business
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2  Thank GuyFromAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 3, 2014

Thank you for your feedback. I apologized for the difficulties you experienced during your stay. We are making upgrades to our building this year, including internal and external updates. We hope you will choose to stay with us again to experience and even better Westin Charlotte hotel. Be well. - Guntram Merl, Hotel Manager

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Reviewed March 24, 2014 via mobile

Fantastic hotel and location!
I got a great deal by searching Hotwire for 4star hotels in downtown charlotte!
Only negative was $20 for parking and no free wifi. Pool and fitness center were great! Never did find an outdoor area pictured in photos but it may have been accessed via pool entrance which closed before I got back. Great hotel location if you're there for convention center or nascar hall of fame.

  • Stayed: March 2014
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Thank Tamster1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 3, 2014

Thank you for your 5-star review! We are delighted you stayed with us! The area I think you are referring is our Ember Grille Terrace - an incredible space with outstanding views of the city! We hope on your next visit, you will dine under the stars with us! We look forward to your next visit. - Guntram Merl, Hotel Manager

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Reviewed March 24, 2014

I had the opportunity to spend 5 days at the Westin in Charlotte with my wife when I was there on business. It took us three rooms to finally get a decent one. In the first room, the bathtub was 1/4 full of water due to a continuous, fairly fast drip from a leaking shower faucet. This had obviously been going on for a while, because the drain was rusted. Two steps into room #2 it was obvious whoever had previously used this supposedly non-smoking room had been smoking like a chimney, it absolutely reeked. On our second return to the front desk, the person apologized and offered us 500 Starwood points....which does us no good since we aren't Starwood preferred members....and won't become ones after this experience. No offer of a room upgrade, a free meal, even a free drink. BTW these first two rooms were on the side of the hotel by the freeway and would have subjected us to constant freeway noise. Finally, room #3 worked. We had asked for a king bed in our reservation (made several months in advance), and ended up with two queens, but by then we just wanted a room. The hotel just seemed run down, the hallway and room carpet was worn. They had a nice gym, but it could have been better. They had a ton of room and could have easily had more machines, both aerobic and weight. They didn't have any elliptical trainers without the arms that moved, and no step-masters. The workout towels were washclothes....I'm not exaggerating for effect, they were literally washclothes. Finally on the day we were checking out, they got some real workout towels in there. Overall, it was a disappointing experience, we expected more from a Westin hotel

Room Tip: Ask for a room on the uptown side of the hotel.
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  • Stayed: March 2014, traveled on business
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1  Thank PortlandPatriot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at The Westin Charlotte, responded to this reviewResponded April 3, 2014

Thank you for your feedback. I apologize we were unable to exceed your expectations during your recent visit with us. We value the reviews of our guests, so that we can continuously improve the overall guest experiences. We hope you will stay with us again, and allow us to show you to a true Westin stay. Be well. - Guntram Merl, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#46 Family Hotel in Charlotte
Price Range: $203 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Charlotte 4*
Number of rooms: 700
Official Description (provided by the hotel):
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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