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“great customer service, immaculate room!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Charlotte University Place

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Country Inn & Suites By Carlson, Charlotte University Place
Ranked #98 of 176 Hotels in Charlotte
Athens, Georgia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“great customer service, immaculate room!”
5 of 5 bubbles Reviewed January 9, 2012

I got a great deal on this hotel, and chose it due to location, price and amenities. Only downside was that the pool was cold and the hot tub was cool. They apologized and explained as due to the fact that it is an indoor-outdoor pool, and the very cold air outside competes with the pool heater. The TV in my room was not working, so I got upgraded to a great suite. The front desk was very nice and aimed to please. The room was immaculate and spacious, and the bed was luxurious. I had a nice quiet and restful night, and would highly recommend this hotel!

  • Stayed January 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
    107
    83
    56
    43
    39
See reviews for
122
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90
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Canton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 30, 2011

Our stay was okay. Breakfast waffle maker needs to be replaced and so does the exercise equipment. But overall stay was okay and location is quiet but convenient.

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eveala1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
276 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
5 of 5 bubbles Reviewed December 1, 2011

Our flight home on US Airways was cancelled due to mechanical problems, and they put us up here. Late night arrival, very efficient checkin (they have a free 10 pax shuttle) but I took a cab to the hotel as I did not want to wait. Very comfy beds and pillow, free wifi, good amenities, friendly staff. We stayed over on a Friday and their breakfast did not start until 7am on the weekend, 6am during the week...missed out and was very hungy from the night before. Took the free shuttle back to the airport at 6:30am, good property. If I stayed again I would ask for a room away from the parking lot.

Room Tip: No elevator, ask for ground floor if you have stair issues.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EIIen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 16, 2011

Spent 3 days at Concord by the malls and stayed at Country inn at Kannapolis it was in great conditions but traveled close to Airport tried to stay at Quality inn next to airport (terrible) and ended up traveling back to this hotel in University and found it in great conditions not as modern as Kannapolis but clean and beds are confortable , bathrooms in good condition. Stayed at suite for under 100 and found it a real problem solver. Would easiliy recomend (I Travel very often and can really compare.

Room Tip: Suite is only $10 more on the net
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  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travel4jesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irwin PA
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed November 6, 2011

I read one past review that the staff was very rude and I agreee on one. Upon our arrival there was no one at the desk, another couple came in and still no at the desk. Finally a woman appaered and seemed like took her away from something important. No welcome or really any greeting to the guests. After this each staff member we encountered behind the desk was polite, courteous and friendly.We never saw the intial person again.
Pool, it is dated but nice to have, especially that is indoor/outdoor. We were here in Nov. so the water was crisp but very invigorating. Hot tub very comforatable and relaxing.

The room was clean and had very comfortable pillows, they were square! Bathroom same as in most motels, the standard tub, toilet and sink. Micro wave and a refigerator were present along with an antique tv, no flat screen.

This motel is very convenient to Lowes Motor Speedway and some very nice restaurants. It is easy to get around in your car for shopping etc. We found a great golf course about 10 minutes away very close to the speedway, Rocky River Golf Club. Green fees were $69 but thru Clickit golf we paid $49. Very challenging and well worth the play.

We plan on returning to this motel in the future, when attending the races at the dirt track next November. The rates were good $76 + taxes for two , it was clean and comfortable and has that pool. The location is very nice. The breakfast bar is the standard waffle maker, toaster, cereal, microwaveables, coffe, juices and fruit well laid out. Considering it is free it is very adequate.

One negative we encountered was a barking dog in yhe room next to us. Our room was moved down the hall, but if you went into the hallway during you could still hear the yipping. We donot know if anyone else complained.

  • Stayed November 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thunderbird64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
119 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed September 25, 2011

Older Suites badly in need of room updating; 3 color paint, a spider above the door and a pull out sofa that needs to be trashed. Overall clean just old. Nice tv's, fridge and microwave. Great front desk service (Mai?) and overall. Pool needs help, no shower and very cold! SPA luke warm, heavy on chemicals. Thumping party was shaking the entire building but was over before ten. Breakfast was standard, waffles, cereal etc.

Room Tip: As far away from meeting/party room as possible!
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  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank keywestclown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton
1 review
1 of 5 bubbles Reviewed August 9, 2011

I'm currently staying at this hotel for about two weeks. In general it is okay, but had to move due to very loud people in next room. Manager knew of the problem, but had no solution other than simply asking the loud people to settle down. They ignored the manager and I couldn't get to sleep until 4:30 AM. Also, the WIFI is not working well, so iPad is worthless. I'd say this place is okay for the informal family reunion, but not for a business trip where you need to get a good night's sleep. The managers simply can't handle noise issues. It is clean and physically nice. But worthless for business. I'm going to see if I can get this motel pushed to the bottom of my companies list. Classmates tell me there are plenty of nice motels in this area, so shop around.

Room Tip: There are other motels in the area.
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  • Stayed August 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Az85901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Charlotte University Place

Property: Country Inn & Suites By Carlson, Charlotte University Place
Address: 131 McCullough Dr, Charlotte, NC 28262-3306
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #98 of 176 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Charlotte University Place 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Country Inn And Suites University Place
Country Inn & Suites University Place Hotel Charlotte
Country Inn Charlotte
Country Inn University Place
Charlotte Country Inn

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