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SpringHill Suites Charlotte Airport
Ranked #109 of 180 Hotels in Charlotte
Reviewed September 1, 2013

Great location, very nice and friendly staff. Nice Room. Quiet Hotel. I couldn't ask for more. As frequent late check ins to any hotel, we called ahead to make sure they knew we would be there after midnight and that we must have a king bed. No problem! I was worried about the UNC Charlotte Inaugural Football game travelers making it fill up to fast. As promised, our room was still available at 1 am. The staff reminded us of the breakfast and hours available and set our wake up call.

The beds were comfortable, everything was clean, the colors were calming.

I will definitely make this my official 49er Game hotel.

  • Stayed: August 2013, traveled as a couple
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1  Thank Kathryn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded September 11, 2013

Hello Kathryn,
Thanks for taking the time to respond. Go 49ers!!!!! Thanks for your wonderful comments. We are an airport hotel but at the center of everything! We are also a great location if you are coming to a Carolina Panthers game or here the catch an NBA Bobcats (Hornets) game.

Kowee Truesdale
General Manager

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165 - 171 of 275 reviews

Reviewed August 26, 2013 via mobile

Typical Spring Hill suites by Marriott. Very nice convenient access to Charlotte airport. Shuttle service from this hotel is definitely a plus for the traveler. Very close to the highway in Charlotte, may bother some people. Hotel does give out earplugs. Staff was very friendly, hotel was very clean.

  • Stayed: August 2013
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Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded September 11, 2013

Hello Michael,
Thanks for taking the time to give us your feed back. We strive to make every stay great. We are close to the highway but we are built for comfort. For very light sleepers we offer ear plugs and or head phones to plug into your iphone or radio clock while you rest.
Thanks again and have a great day!

Kowee Truesdale
General Manager

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Reviewed August 9, 2013

Bad service and two bad rooms. Closet door was literally broken and coming apart air condition thermostat was broken. We were moved to the next room and the shower would lot drain. We had to move bAck to the other room and the person close to the ac got cold while the rest in the room stayed warmer. The front desk did not help. This was a planned 2 day business/pleasure trip with family and we checked out after the first night.

The nearby Cracker Barrel had a security guard in the parking lot and we were told that they had had people breaking in the cars. We would not stay in this exact area or eat at that Cracker Barrel again either.

  • Stayed: July 2013, traveled on business
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1  Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded September 11, 2013

Hello Tony,
Thanks for taking the time to give us your feed back. I want to first apologize for your stay. We are a great hotel and what you experienced is unacceptable. We have followed up on every item you listed and made corrections. I do hope that you choose to come and stay with us again.
Thanks for choosing SpringHill Suites Charlotte Airport

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Reviewed July 12, 2013

I booked a last minute room but was so very please with the cleanliness and beautiful comfy bed... really nice breakfast and the rooms are spacious and nicely furnished.....
really enjoyed my stay. professional staff very courteous and NICE!
I will stay again. great staff!

  • Stayed: July 2013, traveled on business
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1  Thank viv m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded July 22, 2013

Hello Viv,
Thanks for your wonderful comments. We want every guest to experience the joy of SpringHill Suites Charlotte Airport. Thanks again for staying with us.

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Reviewed July 9, 2013

On arrival the atmosphere seemed a little dead something to do with the layout perhaps and also my mood. Rooms are spacious enough but a little dated everything was clean and as it should be bed was comfortable enough. Breakfast adequate but everything was just a little below the standard I expect from this brand. Shuttle service was efficient and the park and fly makes things easy.

  • Stayed: July 2013, traveled as a couple
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Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded July 22, 2013

Hello Kenneth,
Thanks for your response. We do want to exceed every guest expectaions. Please feel free to email me any ideas of what would have made your stay better. shsairport@sree.com
Thanks again for staying with us.

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Reviewed July 5, 2013

We drove two hours to catch a flight at the Charlotte airport, and were told that our flight was delayed due to weather, so we would miss our connecting flight in Newark. The airline booked us on a 5:50 a.m. flight the next morning, and recommended that we spend the night in Charlotte. We called the nearby SpringHill Suites, and were told that we could use our summer certificate as a Marriott rewards member for a free night (yay!). We walked back to our car in long-term parking and drove to the hotel, discovering that they were celebrating Customer Appreciation Night with free hamburgers, hotdogs, salads, desserts, beer and wine (yay!). Doorprizes for the event included a spin of the wheel-my husband won a free night at the hotel, which we used when we returned from our trip (yay!). Because we were leaving the hotel at 4:00 a.m. for our flight, the front desk crew packed breakfast bags for us to take to the airport the next morning (yay!). We were able to park our car at the hotel for the week, and were picked up at the airport when we arrived back in Charlotte. Our double queen room was great, as usual for the SpringHill Suites, but it was the outstanding customer service of the staff that made our stay so enjoyable. Every single staff member, including the front desk staff, food staff, cleaning staff, and staff at the customer appreciation event was warm and friendly to all of us. On the return stay, we were able to take advantage of the hot/cold breakfast buffet in the lobby.I would highly recommend this hotel near the airport!

  • Stayed: June 2013, traveled with family
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1  Thank speechNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded July 22, 2013

Thanks for taking the time to let us know how your stay went. I am so happy you all enjoyed our appreciation event. As the General Manager it was also fun to call out the winners names like yourself. Thanks again for staying with us and don't forget to tell everyone about the great time you had at SpringHill Suites Charlotte Airport!

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Reviewed June 23, 2013

When traveling, always look for Springhill Suites for its quality, value, and comfort. Stayed here 2 nights.
PROS: Room was very clean. Staff was VERY friendly and accommodating. Friend had a problem with his door lock....someone showed up immediately and repaired.
CONS: Rooms noisy because hotel located beside major highway....peace and quiet are out! Furniture quite outdated and cheap.....looks like that Sauder DIY furniture. Carpet in some places around hotel very worn. Breakfast....disappointed. Got there aat 9:15 am...out of most everything there....eggs, turkey sausage, milk, waffle mix, you name it. Will admit someone later came out and refilled everything, but why run out of everything before you refill? Also, breakfast area was not well kept....food on counter and floor.

Overall, not a bad stay, but below what I'm used to from Springhill Suites. Oh, forgot. A new nightclub opening up next door....this add to tthe noise!

Stayed: June 2013, traveled with friends
1  Thank Gregga62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCharlotteAirport, General Manager at SpringHill Suites Charlotte Airport, responded to this reviewResponded July 22, 2013

Hello Greg,
Thanks for taking the time to give us feed back on your stay here at SpringHill Suites Charlotte Airport. We want to provide outstanding service during every visit. Thanks for the wonderful comments about our staff. I have followed up with my breakfast staff to make sure we have all items available during breakfast hours. Again thanks for your feed back.

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Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Dr, Charlotte, NC 28208-2726
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #109 of 180 Hotels in Charlotte
Price Range: $111 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Charlotte Airport 2.5*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites

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