We stay at Marriott properties almost exclusively and have stayed in Springhill Suites on many occasions. We were shocked at the quality of this hotel. The rooms seemed much smaller than usual, quite plain, and the decor looked old. Something used to clean the room had a very strong odor and my pajamas smelled so strongly of it by the morning that I had to wash them.
We also ended up in a room in the front of the hotel with exterior lights on poles brightly shining all night. The curtains did not block the light well. The heat/A-C unit did not operate well.
If I had been blindfolded and taken there I would have sworn it was not a Marriott. This hotel is definitely not up to their standards.
I gave it two dots because the lady who ran the breakfast area was wonderful. She took the time to wash the apples and wrap them individually in plastic. I appreciated that.
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- Also Known As:
- Springhill Suites Charlotte Airport Hotel Charlotte
- Charlotte Springhill Suites