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“Worse Than A Cockroach Motel”

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Super 8 Charlotte / Northlake
Ranked #160 of 180 Hotels in Charlotte
Reviewed May 9, 2013

I swear it looked like someone was murdered in the bathroom. Very unclean, holes in the bed covers...

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Shalina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Good Morning,

We are sorry you feel that way. We change our covers and sheets each time they get holes burnt by absentminded customers. Our rooms are cleaned by professional housekeepers with many years of experience, Our high occupancy shows that there is a wide acceptance for this property. We welcome you to come back and try us again. I am sure you will like our upgraded rooms.

rgds

Hal Christian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 - 261 of 296 reviews

Reviewed May 8, 2013

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Terri S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 7, 2013

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Michelle L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 7, 2013

The first room they gave us there was broken glass outside & then there was glass in the carpet & NO pillow cases on the pillows so they gave us a different room. The next morning I went to McDonalds & got breakfast & when I came back, the stall where I had my car parked there was a broken car window laying in the stall. We almost left & went somewhere else but we stayed BUT will NEVER RETURN.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Good Morning,

We are sorry for the broken glass in the parking lot. It is very difficult to restrain funloving customers specially at night. Also we do not sponsor any designated parking, you can park in any vacant stall you like.

Please come back and visit us, we would love for you to give us another try.

rgds

Hal Christian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Christine P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 29, 2013

My wife and I stayed here on the 26th March 2013 for one night, as we were travelling through. We stayed in room 101, a non-smoking king.
The Hotel sits behind a Day's Inn and looks a little shabby all round. The first room that we were offered 119, also a non-smoking king -stank of stale tobacco. When we went to complain the most helpful manager offered to walk us around other N/S Kings, hence we landed up in 101. Indeed when we arrived he was waiting to take another guest around to offer her another room!!!!
Although our room wasn't "Dirty" it wasn't very clean either and the bed mounting had seen much better days. The sheet, clean but with some holes in were read to retire themselves. Breakfast was a minimum "Continental" served in the check-in area. Indeed we saw another guest find another use for the Ice-bucket - he filled it half full with breakfast Cereal, plates etc and walked out!!!
These low end Super 8 Hotels can do nothing for the Product and serve only to confuse the public on what to expect.
We used a Hotel Discount vouches, and even at that rate, value for money was only just acceptable.
Would we stay here again? Not a chance.

  • Stayed: March 2013, traveled as a couple
    • Value
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1  Thank spock_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Good Morning,

Thank you for your honest comment.

Ours is an economy hotel that serves truckers and working class customers. We have teams of technicians and servicement staying for long periods of time. They love it and the discounts we offer.

We invite you to come again and give us another opportunity to serve you.

rgds

Hal Christian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Shameka J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hal C, General Manager at Super 8 Charlotte / Northlake, responded to this reviewResponded July 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Charlotte / Northlake

Address: 4930 Sunset Rd, I-77 Exit #16A, Charlotte, NC 28269-2747
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #160 of 180 Hotels in Charlotte
Price Range: $54 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Charlotte / Northlake 2*
Number of rooms: 98
Reservation Options:
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Also Known As:
Super 8 Charlotte Sunset Road Hotel Charlotte
Super Eight Charlotte
Charlotte Super Eight
Charlotte Super 8

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