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“Excellent hotel - would stay again!”

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MainStay Suites Charlotte
Ranked #107 of 178 Hotels in Charlotte
Cary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel - would stay again!”
Reviewed December 3, 2009

The hotel was great. The rooms were nice, clean and well kept. The staff were extremely helpful and could not have been nicer. I'd be happy to stay here again.

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CaryExplorer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
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    27
    15
    7
    8
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35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Eastport (Washington)
1 review
Reviewed December 3, 2009

Traveled to Charlotte, NC to visit family. I have never stayed at a Choice Hotel before, but our stay was amazing. They have the friendliest workers. Front Desk Reps are very welcoming, house keeping greats you when they see you in the halls and over all I will defiantly come and stay with Main Stay Suites again.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnnys0957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooresville, IN
1 review
Reviewed November 5, 2009

The staff makes this hotel and the room size is like an apartment. Liked everything about this hotel and would stay again.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelWOrld1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2009

We stayed at MainStay Suites for several weeks while relocating to Charlotte. The price was great and the room was fine--although there was only one chair at the kitchen island and not quite 2 sets of the necessary dinnerware and utensils. The cleaning crew was friendly and very competent. Unfortunately, while the desk staff was friendly, they were not very competent and we had several issues. I discussed the issues with the manager, who was not helpful. We will be going back later this month; we won't be staying at this hotel, again.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdaggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2009

Ok let me start by saying that the Hotel itself is not too bad "but" the service is TERRIBLE!! You have to literally beg the staff when you need something. That goes from upper management to the line staff. And do not even think about getting a smile.. They don't know what is that.. The know nothing about Good Customer service, eye contact or anything like that... THEY NEED TRAINING!! There is a women in heels "Manager" maybe??? That will look at you as if you are nothing in front of her. They two guys at the front desk never smile and are not helpful at all. The other two girls will help you if you ask them but don't expect them to give you a smile neither.

The rooms are ok, but the beds could be better. The place is in a terrible location. If you are not going to bring your Car with you, don't stay there. There is little to nothing to do around this place "walking distance" pay a little more in a hotel in town, at the end of the day what you will save in accommodations you will spend that and more on Taxi, because the hotel will not help you with an Airport Shuttle or if you need to go and buy something nearby.

The pool is nice, the breakfast is OK. Juice, Small muffins, Coffee, Yogurt, Cereal. The driver is a nice guy, Marshall??? He will help you with anything you need.

Will I stay there again??? NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

I left North Carolina with a sour taste in my mouth just because of the MainStay Suites.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nenerina81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh
1 review
Reviewed July 21, 2009

As a female traveling alone, I found this place as a great place to stay. Can't beat the rate. The staff was friendly. My room was huge with a queen bed, sofa, kichen, and best of all a great work desk/area. It was very clean and just a nice place to get a good night's sleep. I highly recommend it!!

Stayed July 2009, traveled on business
Helpful?
Thank SallyT1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2009

I often use Priceline to book hotels. You can get some really GREAT rates through the "name your own price" feature, but you have to be willing to suck it up a little bit if you put in that you will accept anything 3 star or 2 star. I had never heard of "Mainstay Suites" though Priceline states that they only use national brands. (It is a national brand, I guess, just not a very popular one.) For $29/night (about $40 with tax) you can't ask for much. The hotel was NOT that bad but it definatly could use an update on the dingyness of the rooms. It seemed well vacuumed and pretty clean (the bathroom was very clean), but the old, ripped carpet, the peeling wallpaper, the icky stuff around the sealant in the shower, were kind of turn offs. That said, the rooms are HUGE. In fact, it's like a large studio apartment with a living room/kitchen and bedroom, both of which had their own televisions and dvd player. The kitchen is a full kitchen complete with full refridgerator, stove area, dishwasher, and sink. If you are really, really particular about where you stay this might not be the place for you, but if you just need relatively comfortable place to sleep at a cheap rate then I would recommend the Mainstay Charlotte to you. Not in the greatest area, but close to 77. Can be loud if there are partiers in other rooms. The staff was friendly at the front desk.

  • Stayed March 2009, traveled solo
    • Value
    • Location
    • Rooms
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Helpful?
3 Thank stroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Charlotte

Property: MainStay Suites Charlotte
Address: 7926 Forest Pine Dr, Charlotte, NC 28273-4600
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Charlotte 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Enjoy all of the comforts of home at the pet-friendly MainStay Suites(R) hotel in Charlotte, NC. Conveniently located with easy access to Interstate 77 and less than 10 miles from Charlotte Douglas International Airport, our numerous amenities allow for an affordable and convenient short-term or extended stay. NASCAR fans will enjoy our location just 30 minutes from Charlotte Motor Speedway, and the following nearby attractions are even closer: Bank of America Stadium Charlotte Convention Center Carowinds amusement park Carolina Place mall Our spacious suites will make your stay enjoyable whether you're with us for days, weeks or even months. Each guest room includes fully-equipped kitchen facilities, a sofa sleeper, flat-screen television, hair dryer, and iron. Additional amenities include: Free deluxe continental breakfast featuring Belgian waffles and coffee Free premium cable television with movie channels Free weekday newspaper Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, and access to copy and fax services. When the work is finished, visit our fitness center, or enjoy some time relaxing by the Seasonal outdoor pool. Our extended stay hotel has ample free parking and features laundry facilities on the property. Book your stay today at the MainStay Suites in Charlotte, NC, and enjoy all of the luxuries of home for as long as you like. ... more   less 
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Also Known As:
Mainstay Hotel Charlotte
Mainstay Charlotte
Charlotte Mainstay

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