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“Springhill Suites - Charlotte” 4 of 5 bubbles
Review of SpringHill Suites Charlotte University Research Park

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SpringHill Suites Charlotte University Research Park
Ranked #61 of 176 Hotels in Charlotte
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Springhill Suites - Charlotte”
4 of 5 bubbles Reviewed May 28, 2014

The hotel is conveniently located near Concord Mills Mall, Charlotte Motor Speedway, The University of North Carolina at Charlotte and Charlotte-Douglas International Airport. The front desk staff is polite and friendly and the rooms are clean and comfortable.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank DaemonW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, June 7, 2014
Thank you for your feedback from your recent stay. We hope you will come again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    75
    73
    43
    10
    6
See reviews for
87
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New Windsor, New York
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed May 14, 2014

We've stayed at 3 other hotels in the Charlotte University area and this was the worst. We tend to prefer Marriott properties but this was not our type of Marriott property! The room was ok - clean at least. The front desk staff was polite and friendly. The breakfast was terrible, the noise from the parking lot and halls was awful! Absolutely nothing in walking distance. I doubt we would ever stay at this line of Marriott hotel partners again after this stay.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cin1way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, June 7, 2014
I am so sorry that our hotel did not meet your needs. Unfortunately, the Macaroni Grill is the only restaurant within walking distance but it is a great restaurant. Thank you for giving us a try and for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erving
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 13, 2014

This was our second time staying at the hotel and it was not a disappointment. Very up-to-date, extremely clean, quiet and comfortable. Got a great night's sleep, enjoyed the sparkling pool and hot tub and a wonderful breakfast each morning. Close to UNCC and everything you need in Charlotte.

Room Tip: We were on the third floor and it was very quiet during a busy graduation weekend.
See more room tips
Green Features: The hotel is close to the Greenway walking/jogging path.
  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank goingforadrive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, June 7, 2014
Thank you for your kind words. We are so glad you enjoyed your stay and hope you will stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 28, 2014

I traveled to your hotel this weekend to attend a conference. I stayed on an Associate Rate. My meeting ran over and realized that I had to stayed another night and ask the front desk personnel to extend my rate. I was told that I could not and that the person who booked it the first time would have to book it again. I didnt quite understand so I contacted the person who booked the room around 8:30am or 9:00am that morning to inquiry about the situation and in return she contacted the front desk to find out more information because she stated the marriott systems were down and was concerned about how that would effect verification of another night. This young lady was already very loud and nasty when I first spoke to her and apparently continued to be rude. When asked about the situation she raised her voice and acted as though she didnt feel like explaining anything. That is when my relative became upset. Employees feel that when guest are staying at an associate price it gives them the right to speak to you or treat you in a very negative manner. This young lady hung up in my relative's face and then when called back was asked for her general manager name and advised her her General Manager would be contacted. No matter how the customer acts you are always suppose to keep your professionalism no matter what the rate is. She apologize to me and extended my stay but it just baffles me that she express behavior like that and hung up like that. I really hope they dont train their customer service representatives like that because nothing justifies behavior like that. Because she did apologize we decided not to contact her General Manager but in return I do think that people should be aware of the customer service that was experienced in hopes that it will not happen again.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, May 1, 2014
Thank you for your feedback regarding your recent stay. If you would like to discuss this any further, please don't hesitate to call me directly at (704) 503-4800.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Carmel, Tennessee
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed April 16, 2014

We have stayed here several times over the years and keep coming back. We were here April 11-13 and were well satisfied with our visit. The hotel is close to several restaurants and shopping plus 10 minutes from Lowe's Motor Speedway and Zmax Dragway. The room was very clean as well as the hotel . I was going to note the free breakfast didn't have fresh fruit but I realized it was gone Saturday morning but full of oranges on Sunday morning. The breakfast area was full but the staff kept it clean and kept stocking food and supplies. The waffles were a hot item but the eggs and Canadian bacon were a hit Saturday and then sausage and eggs Sunday morning. We didn't use the indoor pool or spa but there were people there every time I went through to the elevator. No complaints here - we will be back here in a few months.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank iamsusied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, May 1, 2014
Thanks so much for your nice comments! We look forward to having you stay with us again and truly appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 24, 2014

I've stayed at this location several times and typically have a great experience. This time though I did not have any hot water for my morning shower. The front desk did apologize and added points to my Marriott rewards for the inconvenience, but a cold shower is not acceptable. The breakfast is good and hot and decent selection for being free. The room was nice and comfortable, though hot water would have been a plus.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, March 27, 2014
Thank you for your feedback about your recent stay. I sincerely apologize for the lack of hot water during your stay but did want to let you know that we are currently in the process of replacing a boiler tank. Please give us another try and hopefully we will exceed your expectations next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

Good deal,for the cost. Comfortable, clean and quiet. It
Is very close to the highway exit and easy access to a variety of stores nearby.
The staff is very helpful. The stay includes a free continental bkfst.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Purfekxun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this review, March 14, 2014
Thank you for your feedback! We appreciate your business and hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Charlotte University Research Park

Property: SpringHill Suites Charlotte University Research Park
Address: 8700 Research Drive, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Charlotte
#50 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte University Research Park 3*
Number of rooms: 136
Official Description (provided by the hotel):
SpringHill Suites Charlotte University Research Park has been updated with a fresh and relaxing design to give travelers the flexibility to work efficiently and rewind comfortably. Enjoy our suites in Charlotte, NC that are substantially larger than a traditional hotel guest room. This Charlotte area hotel offers new hot and healthy breakfast options, complimentary high-speed internet access and a quaint updated meeting room with a 37 " flat screen TV. ... more   less 
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Also Known As:
Springhill Suites Charlotte University Research Park Hotel Charlotte

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