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“Excellent place” 5 of 5 bubbles
Review of Sonesta ES Suites Charlotte

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Sonesta ES Suites Charlotte
Ranked #8 of 176 Hotels in Charlotte
Certificate of Excellence
Blacksburg, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent place”
5 of 5 bubbles Reviewed May 28, 2013

It was a very good place. it was not that fancy and luxurious but for that cost it was very good. They had very clean rooms and good breakfast. They also provide free wine and bear from Tuesday to Thursday in the evening.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mahdi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 29, 2013
Dear Madhi N,
Cheers to you! Thank you so much for your excellent review. We always look forward to our weekly socials held Tuesday through Thursday, where we get the chance to meet our guests and feed them delicious appetizers, beer, wine and smiles. We are serious about being your home when you are away from home at the Sonesta ES Suites Charlotte and we look forward to serving you again.

All is well.

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

505 reviews from our community

Traveler rating
    307
    126
    39
    22
    11
See reviews for
191
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120
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Southborough, Massachusetts
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

Yes, the property is due for a renovation, but there are reasons to give this place a try. The exemplary service at the front desk is usually not found in your typical extended stay hotel. There was the most delicious cucumber water in the lobby during the afternoon that alone makes it worth a return trip. Above par bedding, towels and service make this a good choice, but the free breakfast makes this your best choice. It included all the standard continental breakfast offerings, but also offered make-your-own waffles, eggs, sausage, oatmeal and grits. Lobby area was warm and friendly and centered around a fireplace - very inviting.

Room Tip: This hotel must be planning a renovation, so ask for a renovated room if available.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KMissyHMHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 29, 2013
Dear KMissyHMHP,
Thank you for your excellent review. I, too, love the cucumber water in the lobby and it is a wonderful surprise for our guests. I am happy to learn that you enjoyed our hot, always fresh and hearty breakfast served every morning and found our rooms to be accommodating. As you mentioned, we are expecting a spectacular renovation and we cannot wait to share our new look with you. Thank you again for your wonderful comments and we cannot wait to see you again.

All is well.

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

My most recent visit to the Sonesta ES Suites-Charlotte was a semi-pleasant one, but I only gave it 3-stars because room service wasn't everyday, so every time I needed towels I had to get them from the front desk, garbage had to be left in the hallway along with dirty towels and it would stay there all day. Then there was the incident......unfortunately, it is still under investigation, so cannot go into details. Overall good price for a king/queen-bedroom suite!

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JPatte201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 29, 2013
Dear JPatte201,
We appreciate you choosing the Sonesta ES Suites for your recent visit to Charlotte. Please accept my sincere apologies if you did not receive housekeeping service during your stay. We provide daily room service to all our guests which includes fresh towels and removing all trash and I apologize if your room was missed. Thank you for giving us a try and we look forward to your return.

Sincerely,

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed May 21, 2013

Great place, wonderful staff but one problem I have with hotel was the blinds. The blinds are a sheer linen and the drapes cannot be pulled closed, so if you don't want to wake up at the break of dawn I suggest using a few safety pins or bobby pins to pull the drapes shut. It worked wonders for us.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChuckD_0851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 28, 2013
Dear ChuckD_0851
Thank you so much for staying with us at the Sonesta ES Suites Charlotte. I sincerely apologize if the room you stayed in did not have blackout curtains. It is a standard in all our rooms to have them and there must have been an oversight on our part when we missed your room. We take them down on occasion for cleaning and must have failed to put them back up before your arrival. Please let me know when your travels bring you back to Charlotte and I will personally ensure you have a great room with blackout shades. Thank you for your very nice comments and I look forward to serving you again.

Warmest regards,

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, VA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 15, 2013

If I were looking only for a place with friendly and accommodating staff, this hotel would top the list. From front desk to management to housekeeping staff, all were friendly and took such good care of us. They have been well trained in hospitality and it shows.
The hotel itself is showing signs of age, but is being kept clean and comfortable during its phases of renovation.
Our room was adequately furnished for an extended stay, although we did not need to use kitchen facilities.
The breakfasts were hardy and the evening receptions easily took the place of an evening meal.
We will certainly return on future trips.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jlleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 28, 2013
Dear jlleigh
Wow! What a wonderful review. Thank you. There are many great things we offer at the Sonesta ES Suites Charlotte including fully equipped kitchens, an outdoor pool, complimentary hot breakfast served daily as well as a complimentary evening social Tuesday-Thursday serving appetizers, alcoholic and non-alcoholic drinks. It sounds like you were able to take advantage of many of our amenities and have a memorable experience with us. Thank you for your patience through our exterior renovations as we refresh and update our hotel. It was our pleasure to serve you and we look forward to your return.

Always as your service,

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

We were very pleased with our visit at the Sonesta ES! As our first trip ever to Charlotte, the staff was very helpful in greeting us and giving us maps to find our way around, even suggesting the best places to eat and visit. Our room was very clean and cozy! We even booked an extra night! Very pleased with our experience at the Sonesta!!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 28, 2013
Dear Sarah C
It was a great pleasure having you visit with us. Thank you so much for your glowing review. We are located just 10 minutes from Uptown Charlotte where you can find delicious food and cuisine from all over the world. I hope you took us up on some suggestions of some of our favorites and hopefully this will not be the first and last time you visit the Sonesta ES Suites Charlotte. Our friendly staff and cozy accommodations will be waiting for your return. Thank you again for giving us a chance.

At your service,

Shingi Rukuni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina, USA
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

This was the first time we had stayed at a Sonesta ES Suites, and we're very fairably impressed! The breakfasts were always fresh, hot and delicious. We found all of the staff friendly and helpful, particularly Marty, the cook. The room was okay, not in the best condition but more than worth the price. Great location right off of 1-77. We plan to stay there again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 28, 2013
Dear C W
Thank you so much for giving the Sonesta ES Suites Charlotte a try for the first time. Team members like Marty make me very proud to work here and I will surely pass on your compliments so she knows that our guests appreciate an always fresh, hot and delicious breakfast served complimentary each morning. I understand that you found our rooms to be just okay and understandably so. There is more work for us to do to refresh our rooms and our goal is to better each and every time you return. I am happy to hear that you will return to visit with us again and we look forward to serving you.

Warm regards,

Shingi Rukuni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Charlotte

Property: Sonesta ES Suites Charlotte
Address: 7925 Forest Pine Dr, Charlotte, NC 28273-4600
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Charlotte
#10 Romantic Hotel in Charlotte
#12 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sonesta ES Suites Charlotte 3*
Number of rooms: 119
Official Description (provided by the hotel):
The newly RE:imagined Sonesta ES Suites Charlotte located in the Arrowood Business District offers a choice of three recently updated spacious suite accommodations: studio, one bedroom and two bedroom/two bath. An extended stay hotel with suites featuring well-appointed kitchens, including microwave, coffee maker, apartment-sized refrigerator with ice maker, and stove top. Separate living and work areas come complete with complimentary high-speed internet, phone with personalized voicemail. We offer a premium cable package with over 65 total channels available. When you visit Charlotte, NC, the home of the Carolina Panthers, Charlotte Bobcats and NASCAR, you will find our hotel conveniently located to Bank of America Stadium, Time Warner Cable Arena, BB&T BallPark, Carowinds, Ray's Splash Planet, US National Whitewater Center and Charlotte Motor Speedway. Our on-site convenience store (the Shoppe), laundry room (the Soap), and business center are all open around the clock. When it's time to unwind we offer a variety of options including our fitness center (the Mat), outdoor sports court, pool, and barbecue pavilion. A hot breakfast buffet is included complimentary daily. We also offer a complimentary evening social Tuesdays, Wednesdays, and Thursdays. Pets are welcome with a non-refundable pet fee. ... more   less 
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Also Known As:
Staybridge Suites Charlotte Arrowood Hotel Charlotte

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