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“great service”

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Sonesta ES Suites Charlotte
Ranked #10 of 178 Hotels in Charlotte
Certificate of Excellence
Greenville, South Carolina, USA
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“great service”
Reviewed May 10, 2013

This was the first time we had stayed at a Sonesta ES Suites, and we're very fairably impressed! The breakfasts were always fresh, hot and delicious. We found all of the staff friendly and helpful, particularly Marty, the cook. The room was okay, not in the best condition but more than worth the price. Great location right off of 1-77. We plan to stay there again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 28, 2013
Dear C W
Thank you so much for giving the Sonesta ES Suites Charlotte a try for the first time. Team members like Marty make me very proud to work here and I will surely pass on your compliments so she knows that our guests appreciate an always fresh, hot and delicious breakfast served complimentary each morning. I understand that you found our rooms to be just okay and understandably so. There is more work for us to do to refresh our rooms and our goal is to better each and every time you return. I am happy to hear that you will return to visit with us again and we look forward to serving you.

Warm regards,

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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English first
Labanon
1 review
Reviewed May 6, 2013

Despite a friendly staff this place is awful. The carpets, walls and lampshades are all stained and dirty. Our mattress was old, I think it was purchased the same time the 20 year old tv and VCR were purchased. Breakfast buffet consisted of some kind of synthetic egg product and fruit that left us asking "what is that?". Do not stay here.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBFLabanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 27, 2013
Dear MBFLabanon,
Please accept my most sincere apology for your experience at the Sonesta ES Suites Charlotte. This was certainly not us at our best and we are determined to do much better. I would like you to know that my new team is committed to cleanliness, quality service and comfortable accommodations for all our guests. In cases where we fall short we will work quickly to respond. We are also anticipating a complete renovation in 2014 and hope you will come back to experience our reimaging. In the meantime, should your travels bring you back to Charlotte, please give me a call and the opportunity to make it up to you.

Sincerely,

Shingi Rukuni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 2, 2013

We came here and had a One Bedroom Suite as we had our nieces with us for a weekend at Carowinds. (Which was a short drive away.) The staff are very friendly and will help you with any of your needs. The room was clean and comfortable. The breakfast bar included scrambled and hard boiled eggs, turkey bacon, grits, waffles, fruit, danish, cereal, juice and coffee. We were pleasantly surprised with the breakfast buffet. So much better than the usual continental breakfast. We would definately stay here again.

Room Tip: Again, we had a one bedroom that slept the four of us comfortably with a King bed and pull out couch...
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  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank beaufortgirl1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 19, 2013
Dear beaufortgirl1959,
Thank you for your great review and thank you for noticing our efforts at revamping our breakfast buffet. We know this is an important part of the experience for our guests and we worked hard to come up with a healthy, appetizing selection. As you may know, Carowinds is open all summer long and since we are only 8 minutes away we book up really quickly over the summer. I hope you will find another opportunity for a weekend trip and come back to see us. Thank you again for visiting the Sonesta ES Suites.

Warm regards,

Shingi Rukuni
General Manager
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Pawleys Island, South Carolina
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 29, 2013

I got a deal for cheap on a discount website because all of my favorite Charlotte hotels were crazy expensive or sold out that night. When I arrived at noon the folks at Sonesta were so nice to let me check in early and get some sleep. About the "suite" itself- it was not clean. The paint on the walls was so badly marked I couldn't believe it. There was a chunk of drywall missing from one the walls. Let's just say that they're due for a serious makeover. The bed was very comfortable and I slept well.

Room Tip: I would ask for a room that has been renovated. If there are none when you go I recommend finding an...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IceCold40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 14, 2013
Dear IceCold40,
I am glad you were able to take advantage of some promotional rates and specials that we run periodically at the Sonesta ES Suites in Charlotte. I am disappointed to learn that our cleanliness and quality were not up to standard and for that I apologize. We are committed to raising our standards and to be more consistent in providing quality accommodations for all our guests. Should your travels bring you back to Charlotte, please give us another opportunity to serve you better. I appreciate your compliments regarding our friendly staff and will encourage them to continue to put our guests first. I look forward to seeing you again.

Warm regards,

Shingi Rukuni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 22, 2013

This is what you pay for. Very good breakfast. The beds were very comfortable. Everyone (staff and other customers) is really really nice. It needs a little upkeep (cracked outlet) but nothing serious. You also get a kitchen area and sofa area. Overall a great stay for a great price.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 13, 2013
Dear Katie,
Thank you for taking the time to write us a review and compliment the team we have at the Sonesta ES Suites in Charlotte. Our guests are truly the friendliest in North Carolina and I am glad you had the opportunity to meet some of them. I want you to know that we are working very hard to do a better job maintaining the quality and cleanliness at the hotel and I would love to hear from you upon your return to Charlotte.
Warm regards,

Shingi Rukuni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
2 reviews
Reviewed April 16, 2013

My husband and I traveled with our two kids for a vacation at Carowinds which was in great driving distance. When entering the hotel we were greeted by staff and was given our room key the room we was assigned to was not the same one that we booked online we immediatley notified the staff and was moved to the correct room within minutes. The rooms are very spacious, clean, and comfortable. I would also like to mention the convience of their small store I wore my contacts and realized I did not pack my solution guess what the hotel had solution and the exact brand I use. I really enjoyed my stay.The breakfast was great with different choices. Also, the laundry room was a big plus as well!!!! I recommend this hotel to any of my friends and family.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shingi R, General Manager at Sonesta ES Suites Charlotte, responded to this review, May 13, 2013
Dear Crystal,
Thank you so much for your raving review. It is so rewarding for us here at the Sonesta ES Suites in Charlotte when our guests leave our company happy. We are a great choice for guests visiting Carowinds as we are located only 8 minutes from the theme park. As the summer gets hotter, you can enjoy the day at Carowinds and come back to enjoy relaxing by our outdoor pool. We cannot wait to see you back!
Warm regards,

Shingi Rukuni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Charlotte

Property: Sonesta ES Suites Charlotte
Address: 7925 Forest Pine Dr, Charlotte, NC 28273-4600
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Charlotte
#10 Romantic Hotel in Charlotte
#12 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sonesta ES Suites Charlotte 3*
Number of rooms: 119
Official Description (provided by the hotel):
The newly RE:imagined Sonesta ES Suites Charlotte located in the Arrowood Business District offers a choice of three recently updated spacious suite accommodations: studio, one bedroom and two bedroom/two bath. An extended stay hotel with suites featuring well-appointed kitchens, including microwave, coffee maker, apartment-sized refrigerator with ice maker, and stove top. Separate living and work areas come complete with complimentary high-speed internet, phone with personalized voicemail. We offer a premium cable package with over 65 total channels available. When you visit Charlotte, NC, the home of the Carolina Panthers, Charlotte Bobcats and NASCAR, you will find our hotel conveniently located to Bank of America Stadium, Time Warner Cable Arena, BB&T BallPark, Carowinds, Ray's Splash Planet, US National Whitewater Center and Charlotte Motor Speedway. Our on-site convenience store (the Shoppe), laundry room (the Soap), and business center are all open around the clock. When it's time to unwind we offer a variety of options including our fitness center (the Mat), outdoor sports court, pool, and barbecue pavilion. A hot breakfast buffet is included complimentary daily. We also offer a complimentary evening social Tuesdays, Wednesdays, and Thursdays. Pets are welcome with a non-refundable pet fee. ... more   less 
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Also Known As:
Staybridge Suites Charlotte Arrowood Hotel Charlotte

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