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“A good property, needs some work to stay 4 stars”

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Homewood Suites by Hilton Charlotte Airport
Ranked #37 of 178 Hotels in Charlotte
Certificate of Excellence
Winston Salem, North Carolina
Level 6 Contributor
356 reviews
262 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“A good property, needs some work to stay 4 stars”
Reviewed November 3, 2013

I stayed at this property for 1 night using their park and fly program. I was in room 231 a 1 BR king room. HWS (along with Hilton Garden Inn) are typically among my favorite properties. This one is not as nice as others, but still a very good property.

PRO's

Large rooms typical of HWS
Has full kitchen
Solid surface counters
Upscale property
Good beds and pillows
Convenient shuttle program
Good breakfast
Good work chair

CON's

Walls and doors marred needs touch up
Shower curtain rod pulling out of tub enclosure
Shuttle was full, had to use Doubletree shuttle, which was fine
Stains on carpet in room

Overall I would give this property a 88/100 and a 92/100 for value. I got an excellent rate on this room through Kayak and the no added cost park and fly program sealed the deal for me

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YepBeenThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, December 9, 2013
YepBeenThere,
Thank you for writing a review from your stay with us at Homewood Suites Charlotte Airport. We always appreciate hearing from our guests on positive feedback, as well as opportunities for improving our guest experience. I assure you that we will take your comments into consideration to improve our property. We're glad our spacious accommodations and complimentary services were well suited for your travels. We appreciate your business and hope you'll visit us again in the future. Thank you again for writing.

Sincerely,
Suzanne Stickley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Las Vegas, Nevada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 2, 2013 via mobile

We had to check-out early this morning to catch our flight home. It was about 6:30am and we were told by the front desk that although we'll be missing the breakfast buffet starting at 7am on Saturdays, we could help ourselves to some cereal boxes that should be already out.
While my husband was loading the car, I walked over with my 1yo daughter to pick some cereal boxes out, and two women working the area decided to put on a passive aggressive show for me. One woman breaks her chit chat with the other and asks, "what time is it?" The other replies, "6:30." "Doesn't breakfast start at 7?" "Yes, it does start at 7."
Really, ladies?! You work there prepping the breakfast area and you're going to pretend to not know what time breakfast starts in order to make me feel bad about taking a few boxes of cereal before 7am? This is a HOTEL, not a junior high school cafeteria. There are so many alternatives to the way they decided to treat me. They could have greeted me directly, or they could have just let it go, because the poor attitude wasn't warranted for 3 measly cereal boxes.
Who wants to eat anything prepared by these women if that's how they treat hotel guests?
We had 2 other incidents with hotel staff here but this one takes the cake.

Stayed November 2013
Helpful?
2 Thank imasianplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, December 9, 2013
imasianplum,
We appreciate your feedback and sincerely apologize that we fell short of delivering the exceptional service you deserve. We would certainly never want to leave you with a poor impression as this is definitely not up to our high standards of service. Please know your comments have been addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests. We value you as our guest and we hope to provide a more positive stay in the future. Thank you once again for writing.

Sincerely,
Suzanne Stickley, General Manager
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Torrance, United States
1 review
Reviewed October 30, 2013

We enjoyed our stay at Homewood Suites. Accommodations were outstanding and surrounding area is safe. The breakfast had a lot of options to choose from from fresh fruit, hot and cold cereals, hot breakfast options from eggs, sausage, biscuits and gravy, etc...I would recommend this hotel. Looking forward to booking here when we visit again!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Maricel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan F, Front Office Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, November 2, 2013
Thank You for taking time to tell us about your stay. We are so pleased to know that you enjoyed your time with us as well as choosing us again. I’m elated to hear that you found our staff “friendly and accommodating” as well as the amenities offered here at Homewood Suites Charlotte Airport. As always we hope to see you again when in the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

We arrived late on a Friday night and found out that I had mistakenly booked the room for the following Friday on hotels.com. The lady at the front desk got on the phone with their customer service and was able to switch it for us and still honor the rate. Within 15 minutes of arriving we were in our room. The room was nice and the service was Great. Good breakfast too!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan F, Front Office Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, October 25, 2013
Thank you for a wonderful review. We are pleased to know that you enjoyed your accommodations while staying with us. Our staff goes above and beyond to make sure that everything is to your liking. We look forward to another visit from you in the near future and remember all mistakes are not bad. ;-)
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Little Neck, NY
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2013

My mother, boyfriend & I ended up staying at this hotel for several days unexpectedly due to personal events. Hotel came as a recommendation by my sister who also stays here on business on ocassion. The staff was super friendly and accommodating throughout the entire stay. They really put my mom at ease while she was going through a difficult time with their personal greetings and expressing concerns each day. As far as the hotel itself, breakfast each morning was wonderful within the large & bright dining area. Rooms were clean and spacious, filled with all the amenities needed. Courtesy shuttle was another big plus. Oh, and location was fantastic - close to major roads, airports, etc. Very easy to get around the city from the hotel location. Should we need to stay in Charlotte again, would not hesitate to return to this hotel.

Stayed August 2013, traveled with family
Helpful?
Thank lostdecoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan F, Front Office Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, October 21, 2013
Thank you for your comments. We are pleased to know that everything was to your liking. We have a wonderful staff who will go above and beyond to make sure that your stay with us meet your needs. We look forward to having you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach, Florida
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 12, 2013

The property is a bit of a drive southbound from the Airport, and you'd be well advised to either get your directions before you arrive, or get a GPS. The area is not known for informative traffic signs (and street name signs are not designed for highway speeds).

First, this is not a classy hotel – it's just a very nice place to spend a quiet, comfortable, and pleasant night (or nights). In that context, we haven't found a better place to stay (hence the "Excellent" rating). We had a 2-bedroom suite, and that's the room I'm reviewing.

Every employee we encountered was pleasant and helpful. Check-in was a breeze. The 2-BRs are in the back of the building, so it's a little bit of a trek, but there are stairwells nearby, and it's possible to park near one.

The bedrooms were quite spacious, and every part of the suite was clean (and we're fussy about that). There is a TV in each bedroom, and one in the living area. The bathroom is a little on the cozy side, but the soap and shampoo and toilet paper are not the cheap crap you often encounter in most motels.

Breakfast (food area near the lobby) is typical of all Homewoods we've visited, and they are a cut above the competition. We were satisfied with their eggs and bacon. We weren't thrilled with the coffee, but there's a 7-11 (which has developed a good reputation for their coffee) and a Shell convenience store a very short walk up the hill. We opted for some Lattés, but you need a GPS to find the classy coffee joints.

There are some limited snacks and beverages for sale adjacent to the front desk.

The fitness center is hardly worth the effort. Let's just say "there is one".

There is an executive center where you can check your eMails.

If I had to give something I could complain about ... well, I just couldn't.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MRoss849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan F, Front Office Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, October 19, 2013
Thanks for letting us serve as your host on your trip to Charlotte and also your friends at Homewood Suites Charlotte Airport are delighted for your positive and honest feedback. This is a token of thanks and we welcome you back to the Hotel at any time!
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Stone Mountain, United States
1 review
Reviewed October 12, 2013

The staff was extremely courteous including room service. The food was awesome. I will definitely return and refer friends and family. Wish I could have stayed longer. The front desk staff made sure that we were comfortable at all times. Check in out and was fast and efficicent. They always if there is something else they could do for me and my family

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan F, Front Office Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, October 19, 2013
Just a note of thanks for allowing us to serve as your host during your stay, we trust that your visit was enjoyable and productive while at our hotel. As Guest Assistance Manager, I value your feedback concerning your stay with us. Thank you for your feedback and allowing us to serve as your host while in the Charlotte area. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Charlotte Airport

Property: Homewood Suites by Hilton Charlotte Airport
Address: 2770 Yorkmont Rd, Charlotte, NC 28208-7324
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Family Hotel in Charlotte
#33 Business Hotel in Charlotte
#39 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Charlotte Airport 3*
Number of rooms: 102
Official Description (provided by the hotel):
Imagine a home away from home with abundant, comfortable indoor space and fun outdoor amenities without the required maintenance. You've found it in Homewood Suites by Hilton® Charlotte Airport hotel in North Carolina, located only 3 miles from Charlotte Douglas International Airport.Enjoy apartment-style suites, lush landscaping, a swimming pool and commercial grills near the courtyard. Consider dining alfresco during the daily, hot full breakfast and evening dinner with drinks* served Monday through Thursday. Unwind by practicing on the putting green using our golf balls and putters, or working out in the local fitness center. During the colder months, sip a cup of coffee or hot tea in front of the double-sided fireplace in the lobby.Select from 102 one- or two-bedroom suites for corporate housing, extended stays or weekend getaways. Surf the internet with complimentary WiFi. Give us your grocery list and we will stock your full-sized refrigerator. Use our convenient complimentary airport shuttle service.Enjoy convenient access to AT&T, Goodrich, Premier and Compass. Close to downtown and Historic Southend, this Charlotte hotel features the Douglas Conference Room for 60 attendees. Plan a smaller meeting in the executive boardroom that accommodates 20. Visit the Billy Graham Library, Bank of America Stadium, EpiCentre, Nascar Hall of Fame or Carowinds Theme Park for local entertainment. Look no further than the Homewood Suites by Hilton Charlotte Airport when considering Charlotte hotels near the airport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Charlotte Airport / Coliseum Hotel Charlotte
Homewood Suites Charlotte Airport
Homewood Charlotte
Hilton Charlotte
Charlotte Homewood Suites
Charlotte Hilton

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