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“Amazing service and hospitality” 5 of 5 bubbles
Review of Homewood Suites by Hilton Charlotte Airport

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Homewood Suites by Hilton Charlotte Airport
Ranked #37 of 176 Hotels in Charlotte
Certificate of Excellence
Fayetteville, Arkansas
1 review
“Amazing service and hospitality”
5 of 5 bubbles Reviewed May 29, 2011

Derek Nixon, night auditor and Barron Roberts GM were amazing...made me feel right at home after hours of traveling along with delayed and canceled flights...turned an awful day into a great one in minutes. The room was super comfortable and clean and was exactly what i needed to rest after a long day of traveling..
Thank you Derek and Barron So very much.
Sincerely,

Toula

  • Stayed May 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tabuhamdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barronroberts, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, June 9, 2011
Ahhh yes Toula! I hope you had a safe trip. We were thrilled to have you stay with us even if it wasn’t planned. We try to accommodate in any way possible. Thank you so much for your kind words, you really flatter us. We look forward to seeing you again if you happen to be in the area. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
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English first
Franktown, Colorado
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 19, 2011

Not sure when I will be traveling through Charlotte again, but if so, we will stay at the Homewood Suites again. Staff was VERY nice, meal offered a few nights a week was perfect after a flight, and breakfast was great. My mom and I stayed there both coming and going from the Virgin Islands and were very happy with our choice. Beds were very comfortable, room was quiet and very nice. Only complaint (minor) would be the busines center internet was very slow.

  • Stayed May 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FranktownCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barronroberts, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, June 9, 2011
Good Afternoon Franktown,

Thank you so much for your kind words. We truly appreciate any and all feedback whether it is good, bad, or indifferent. I did want to address the internet issue with you, we have recently switched out internet provider and for a period of time there were some sketchy internet connections. I apologize that you were unfortunate enough to encounter that. You will be glad to hear that we are fully converted and we are in the process of installing full HD channels. Stay turned :) Thank you and have a wonderful day
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Houston-Tx
Level Contributor
343 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
5 of 5 bubbles Reviewed May 5, 2011

I spent three nights in this hotel. When I arrived I called the hotel and they came immediately to pick me up at the Charlotte Airport,NC. I stated to feel already comfortable with Keia Mack .
The check in was so easy, and my room excellent: a large bedroom with a nice TV, nice bathrooms with clean towels, nice toiletries, comfortable bed, AC, pillows(I miss them),breakfast has a lot of options (but is impossible to eat everything they offer, only if I had two stomachs), the drivers are so courteous, they make you fell like your friends driving your car (lol, yes!). They keep your time sharp in time. Let me talk about dinner that starts at 5:30 with a nice dish (the rice should be cook a little more, for me was a little raw), excellent wines (I like the red and the white), drinks, cool beers ( I saw people enjoying the drinks). They always ask you if you need something else. It's a quite place and close to everything. The Billy Graham Library is about 10 minutes away. Charlotte is a very nice place to stay at least three nights. I would stay only in this hotel in the future.I didn't post pictures because their website has plenty.

  • Stayed May 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Celita Louback W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, May 10, 2011
Dear Valued Guest:

I wanted to personally thank you for filling out a Service Counts survey for our hotel. We treat survey responses as our hotel's report cards, and it means a lot to myself and my entire team when our guests take the time to grade us. It was a pleasure having you in stay with us and I loved hearing about your time at the Billy Graham Library. I will pass along your kind words to the entire staff, especially Ms. Keia Mack. We believe in, above all, providing superior service, and should you need anything in the future, please feel free to contact me directly via e-mail or phone. I hope to see you in the future!

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we may demonstrate our commitment to your comfort.


Sincerely,

Barnabas Chamberlain
Assistant General Manager
Visit us on ----- or @homewoodCLT on Twitter barney@venture-consulting.com 704.357.0500
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 16, 2011

I like Homewood Suites. This one is among the best I've stayed at.

The evening manager's dinner was quite nice (shrimp pasta and salad). The fitness centre was clean and well-stocked with towels, water, etc.

I had a suite, with kitchenette. Nice and quiet.

The staff was friendly at check-in. Overall, nice experience.

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fatboysworld_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 19, 2011
Dear Guest,

I wanted to personally Thank you for your feedback. It means a great deal to myself and my staff. I am glad we were able to offer you with excellence service and will strive to continue our consistency of excellence!

If there is anything I can further assist you with please do not hesitate to call or email.

Barnabas Chamberlain
Assistant General Manager
Homewood Suites by Hilton - Charlotte Airport

704.357.0500
barney@venture-consulting.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 22, 2011

The hotel was Clean and well decorated, All of the employees were extremely courteous . just a great stay, I thought the hotel was brand new and on grand opening because it was operated that well. A great stay and is close to everything.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tommy052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, January 27, 2011
Dear Guest,

I very much appreciate your taking the time to share your experience with us on TA. We pride ourselves on the excellence in service and glad we were able to extend the same excellence to you.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we may demonstrate our commitment to your comfort.

Thank you,

Barnabas Chamberlain
Assistant General Manager
Vista Host
barney@venture-consulting.com
704.357.0500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed January 7, 2011

I had the worst stay of my life at this hotel. My room was horrible,the refrigerator made loud sounds,the toilet ran all night and the staff refused to change my room after complaining. The assistant manager and manager were extremely rude. The desk clerk charged my debit card for the room eventhough I had already paid in cash. I spoke with the assistant manager Barnabus Chamberlin. He was extremely rude and condescending. He refused to reverse the charges or refund my cash!!!!!!!. I left seven messages with the manager and she wouldn't call me back. So I called the hotel for an eighth time and she answered. What she said was more outrageous than her assistant. She told me she had gotten my message but was never going to call me back because the whole situation was my fault!!!! She refused to listen to what I had to say and promptly hung the phone up while I was still talking!!!!!! This is an outrageous response to their error!!!! If you are a business traveler and need to stay at a hotel in the Charlotte area please avoid this place!!!!!!!!!!!!!!!!!!!

  • Stayed October 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank AWorldTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, January 27, 2011
Dear Guest,

Thank you for your feedback. We regret your experience with us was unsatisfactory. Business travel is very important and it is our goal to provide the quality of amenities you deserve and expect. We believe in, above all, providing superior service. On your next visit to Charlotte, we hope you consider staying with us again so we can demonstrate the excellent service and hospitality we are known for.

Thank you,

Barnabas Chamberlain
Assistant General Manager
Vista Host
barney@venture-consulting.com
704.357.0500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuremberg, Germany
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 17, 2010

Just had one night there. Its what you can expect from a "Homewood Suites" - close to the airport, courtesy bus pick up, quite rooms, clean, fast internet, easy to check in and out. Had a great evening reception with free local food and beverages.
Only downside: I forgott something in the room and followed up next day by phone to see if it can be send to my next location. The lost item did "not" show up ..... I had the feeling with a little more motivation ...... Anyway - my mistake! So always doublecheck before you leave a room, even if you travel already half of your life ;-)

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank out-of-town-punkt-de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Charlotte Airport

Property: Homewood Suites by Hilton Charlotte Airport
Address: 2770 Yorkmont Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Business Hotel in Charlotte
#33 Family Hotel in Charlotte
#39 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Charlotte Airport 3*
Number of rooms: 102
Official Description (provided by the hotel):
Imagine a home away from home with abundant, comfortable indoor space and fun outdoor amenities without the required maintenance. You've found it in Homewood Suites by Hilton® Charlotte Airport hotel in North Carolina, located only 3 miles from Charlotte Douglas International Airport.Enjoy apartment-style suites, lush landscaping, a swimming pool and commercial grills near the courtyard. Consider dining alfresco during the daily, hot full breakfast and evening dinner with drinks* served Monday through Thursday. Unwind by practicing on the putting green using our golf balls and putters, or working out in the local fitness center. During the colder months, sip a cup of coffee or hot tea in front of the double-sided fireplace in the lobby.Select from 102 one- or two-bedroom suites for corporate housing, extended stays or weekend getaways. Surf the internet with complimentary WiFi. Give us your grocery list and we will stock your full-sized refrigerator. Use our convenient complimentary airport shuttle service.Enjoy convenient access to AT&T, Goodrich, Premier and Compass. Close to downtown and Historic Southend, this Charlotte hotel features the Douglas Conference Room for 60 attendees. Plan a smaller meeting in the executive boardroom that accommodates 20. Visit the Billy Graham Library, Bank of America Stadium, EpiCentre, Nascar Hall of Fame or Carowinds Theme Park for local entertainment. Look no further than the Homewood Suites by Hilton Charlotte Airport when considering Charlotte hotels near the airport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Charlotte Airport / Coliseum Hotel Charlotte
Homewood Suites Charlotte Airport
Homewood Charlotte
Hilton Charlotte
Charlotte Homewood Suites
Charlotte Hilton

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