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Nadia T
Birmingham, Alabama

Great location, great rate and great service!

4.0 of 5 bubblesReviewed May 24, 2017via mobile
Our room was spacious and clean with comfortable beds, even though we could have used a few more pillows.
Great decor in the reception area with lots of comfy chairs to lounge on. I especially enjoyed the free lemonade and cookies set out for guests.
The staff, from the front desk attendants to the valet service, were very friendly, helpful and efficient.
Best of all is the location of this hotel. Within walking distance to all major sights and restaurants in downtown Charlotte.
Date of stay: May 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review
Responded May 26, 2017
We are thrilled to hear we contributed favorably to your visit Uptown. Upon your return, we promise to shower you with extra pillows!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,123)
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All reviews great location nascar museum front desk parking deck within walking distance room was clean great stay spectrum center business trip would stay here again uptown lobby whirlpool stadium epicenter
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Reviewed May 24, 2017

Enjoyed being uptown and connected to a parking deck! I decided to stay the night last minute and it was a great choice. Staff was friendly and room was spacious and cozy! I would definitely stay again

Date of stay: May 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank mister322017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this reviewResponded May 26, 2017

Thank you for choosing our property at the spur of the moment. We appreciate the recognition!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 23, 2017

This is a very conveniently located hotel in Charlotte -- right across the street is the NASCAR Hall of Fame; it is only two and half blocks from Spectrum Center where the Hornets play; and many many terrific restaurants are within walking distance -- as is the First Baptist Church for Sunday morning service is you are interested.
All of the hotels in the city are a bit pricey -- this was the average price -- but the bed was very comfortable, the pillows were good (I'm picky about my pillows) and the room was very quiet. We were on the 7th floor and the elevators worked well -- no waiting. We were in Charlotte for a graduation, and other family members stayed elsewhere, and were not so happy with their room. The only minus is that we had to pay extra for parking, but again, all the uptown hotels are the same. $15 per night if you self-park; $20 per night for valet parking + tips and the inconvenience of not knowing where your car is if you forgot something in it...Service was very efficient and friendly; we would stay here again.

Date of stay: May 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Carol S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this reviewResponded May 24, 2017

We certainly appreciate your very accurate and detailed response. I too am picky about my pillows! One thing is for sure, pillows are like preferences, and everybody has one. Thank you for the recognition of our team and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 19, 2017

We truly enjoyed our stay in Charlotte . The hotel was convenient to the NASCAR Hall Of Fame as well walking distance to the downtown area. The area surrounding the hotel was clean. I would definitely choose this hotel and area the next time I visit Charlotte.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank billmZ4669LB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this reviewResponded May 22, 2017

Well that is just music to our ears! Our team is thrilled to have played such a positive roll in your visit to our fair city and look forward to your return visit.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 16, 2017

I booked the room at a discount via Priceline with a lower expectations but my gamble was rewarded with a pleasant surprise. The room was well-appointed and everything was new and modern. The hotel is located on the periphery of the uptown and you have access to all the fun of Uptown. The staff was friendly and business-like. The gave me a room on the upper floor as I requested. We were staying uptown to go out and party but the bed was so comfortable we decided to stay in for the night. We had a restful night sleep. By the way the city view was nice. There is easy access from the highway. Overall I will give them high marks and I will definitely stay here again if the price is right.

Room tip: Higher floors are quiet
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Logic_Constructor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this reviewResponded May 17, 2017

Thank you for taking the time to share your experience. 'Sleep Well' is one of our Brand Pillars and we are thrilled you were able to do so. Maybe next time you can hit the town! The Epicenter is only 4 blocks from our property!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 15, 2017

I have stayed here several times, and the Hampton Inn next door. Excellent experience each time. I like the shuttle service to anywhere downtown. I like to walk, but I like the option when pressed for time.

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank W8433ALmichaelf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this reviewResponded May 17, 2017

Our team really liked your title! Thank you for the recognition and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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