At the first of June we made reservations for two nights in July (July 27-39). These reservations were extremely important to us because we bought a VIP package costing $3,000 to see Paul McCartney perform on July 28 and had to be at the TWCA precisely at 3:30 pm on the 28th. It was my 60th birthday present from my husband. We arrived at the hotel at 4:30 pm on the 27th and was told the hotel was "overbooked" and that they were sending us to the Blake Hotel a mile away. We needed to be at the Omni (or another hotel downtown) so that we could walk to the arena to make sure we got there on time for a security check and could enjoy a private perfomance by Paul and a dinner afterward in the VIP lounge back stage and we were also sitting 3rd row center for the concert. The Omni Hotel front desk manager was telling many people who were arriving that they were booked and that they, too, would be sent to the Blake Hotel. We were also told every hotel downtown was booked because of "all of the things going on in Charlotte at that time." DUH! That's why we made the reservations over a month in advance. We also called an checked in withe the concierge several days before arrival. We later found out the Blake Hotel was a dump. Needless to say, I was livid when we were told this. I even asked for a suite or penthouse and that I would gladly pay for it, but the desk clerk said "no" we don't have anything available. I went through the entire situation with her but she kept pushing a map to the Blake Hotel in front of us. We threatened to stay in the lobby of the Omni. She said "Go ahead--that's fine." After much more ridiculous conversation with this woman, I sat down, called a hotel downtown and got a reservation. I could write a book on this experience, but trust me, it was awful and totally the most ridiculous hotel encounter we have ever had--and we travel a lot. Do not patronize this hotel. Obviously, you can't be assured that you will have a room available even if you booked in advance either on line and/or in person. Don't let your plans be totally derailed by the incompetence of this hotel.
- Official Description (provided by the hotel):
- Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location and superior service, this hotel is the perfect destination for exploring Charlotte. **Omni Charlotte Hotel is in the process of re-imagining all of the public spaces and guest rooms. Our new Front Desk is complete and new guest rooms will be available in late September. All the work is scheduled to be completed by late 2017. We have taken steps to ensure minimal impact to the overall guest experience. ... more less
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- Also Known As:
- Omni Hotel Charlotte
- Omni Charlotte
- Charlotte Omni