There are two rooms in the Hampton Hotel /Uptown Charlotte that must be avoided in order to have a great stay. Rooms 401 and 501 are located next to the parking/garage access doors, and the constant entering and exiting of guests will be the source of much noise (day or night). Do yourselves a favor and avoid these rooms. The parking can be tricky; other than that the place is nice, clean, and affordable.

I attended an all day conference in Charlotte which had below freezing temperature in the meeting room. Wanting to take a really hot shower, I discovered that my room at The Hampton Inn had no hot water. Eventually, it came on lukewarm after about 15 minutes. The new lady out front told me they had no room service in the hotel and the shuttle did not run until 3:30 in the afternoon. After talking with someone else, I was told the shuttle does run in the mornings, and they DID have room service. The room was a little dirty and really not comfortable at all. The worst was the garage. It had these tight curbs which even my little VW beetle could barely maneuver, and was very dark. Definitely not the best experience and would probably not stay again.

Had stayed at the hotel 12 weeks over 6 months. In that time had found the service to be adequate, and the rooms moderately clean. (I had found it surprising that after staying this many times, the staff never learned my name nor recognized me as a frequent guest.) However, during the last visit several problems were experienced.

Upon check-in, discovered that my room had 3 of 5 light bulbs out. I removed them all from the lamps and left them on the table for the housekeeper the next day. Upon returning from work, the burned out bulbs were still on the desk. This required a trip to the front desk with the bulbs to get new ones.

The worst experience, though, was in the garage. The garage is dark and has no security cameras. Entrances to the hotel are only on 2 floors so if you do not get a spot on those floors, you must walk down dark and remote stairwells. On this trip, I returned to my car in the morning to find that overnight someone had broken the window and removed the ignition in an attempt to hotwire it. Shaken, I returned to the front desk to be handed a phone to call the police and a Hampton incident report to fill in. I did not expect the hotel to take any responsibility (park at your own risk), but I would have liked to have had someone express apology or sympathy for the incident. I received no acknowledgement from the hotel management that anything had occurred and was offered no support in getting transportation arrangements due to my disabled car. This was the treatment after having spend 60 nights in the hotel in 6 months.