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“Nice location, basic hotel”

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Courtyard Charlotte City Center
Ranked #53 of 178 Hotels in Charlotte
Certificate of Excellence
Maryland
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice location, basic hotel”
Reviewed January 27, 2012

Just stayed for one night but loved that, because it did not provide a free breakfast, it is in walking distance to a Panera. Walking distance to almost anywhere (all the main visitor attractions in the city) in Charlotte and reasonably priced for city hotel. We were visiting UNC Charlotte and it is only a short drive away. So I would recommend this to visiting families of university students. Rooms were an OK size and the place is clean with nice bathrooms. All in all a good basic hotel in the heart of a really nice city.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmom519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, February 27, 2012
Dear travelmom519,
Thanks so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!
Best Regards,
Sherry McWheter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
Indianapolis, Indiana
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 17, 2012

I spent a week in Charlotte on business and found the Courtyard right there on Tryon Street. It is within walking distance to almost everything. Take the garage elevators to the second floor and you are 100 feet from the overhead walkway that leads almost everywhere in the business district. On street walking to all of the attractions (although I did not try those yet).

Room Tip: H1 is the first hotel floor and is the 13th floor of the building. Don't get confused if you ge...
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  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10000Feet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, January 18, 2012
Thank you for your review and recommendation 10000Feet! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.
Thanks for choosing the Courtyard Charlotte City Center for your business needs and we look forward to being of service the next time you are in the area!

Yours truly,
Sherry McWherter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 16, 2012

I took advantage of my AAA and got a good room rate. The hotel is quiet. Great and Quick elevator system ( I mean you have to get your key out anyway) I felt very safe here. Popcorn in lobby one night Yum Staff was wonderful very attentive. Wifi was iffy but staff worked to get it resolved. Market goods over priced but probably typical Rooms were small butcomfortable and clean I would like to have thicker covers for top cover. I like thick white comforters. Bed was too firm for me but it was comfortable. I would definitely stay again

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamanthaBrownw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, February 27, 2012
Dear SamanthaBrownw,
Thank you so much for choosing our hotel and taking the time to write a review. It is great to hear you enjoyed your stay and took advantage of the great amenities our hotel has to offer. I apologize our bed was too firm for your liking. We hope that you stay with us again when you visit Charlotte.
Sincerely,
Sherry McWheter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, North Carolina
Level 4 Contributor
42 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 14, 2012

We stayed here for NYE. It was about $300 after all the taxes. This was one of the better rates for the night. Room was great. No fridge in the room, a big negative. Could not keep our leftovers from dinner cooled. Service was great. Parking very convenient. Great location

Room Tip: $10 for parking. Make sure your vehicle is not over 6' 8".
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, January 16, 2012
Thank you for your review Thomas J! We greatly appreciate your business over the New Year’s Eve holiday and taking the time to share your comments.

Yours truly,
Sherry McWherter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
Level 6 Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 13, 2012

Room was modern, comfortable and clean. Hotel is attached to parking garage, $10.00 per day. The front desk was courteous and professional. Rooms are well maintained. Met all of my expectations. It's located in the center of the city within walking distance to many restaurants.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, January 16, 2012
Jeff2007

Thanks so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!

Best regards,
Sherry McWherter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
Reviewed December 5, 2011

Nice room, but the fire alarm at 5:00 am was not a great experience. Also, no coffee in the morning, and we still had to pay $10 to park. Also, didn't like the fact that our friends who came to visit couldn't get parking validated. The response we got was "well, we don't own the parking structure." So???

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank nchansons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 21, 2011

I guess I am becoming more and more unimpressed with the Courtyard/Marriott brand. The hotel is average, when compared to similarly rated hotel and brands. Nothing special. If you want a room and a typical Courtyard Marriott experience, then, yeah, it's a great choice. However, there is one exception. The staff, front desk staff, were exceptional. My colleagues and I needed to go way out to some unknown area for a social event. I just asked for a cab telephone number. Irish, the front desk attendant, just told me to call her when we're ready. She took down the address and informed us when she leaves work. When we called her, the cab was there in 15mins. Then the next morning, she remembered us, and confirmed that everything was okay. That little bit of "extra" care is what sets these mid tier hotels apart from the rest. And actually all of the front desk attendants were equally as nice and courteous.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChicagoBizDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, December 16, 2011
ChicagoBizDude,

Thank you for your review of your recent stay with us. I am fortunate to have a great team that truly cares about offering great service. Your business is important to us and we look forward to seeing you again.

Sincerely,
Sherry McWherter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Charlotte City Center

Property: Courtyard Charlotte City Center
Address: 237 S. Tyron Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charlotte City Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Charlotte Marriott
Charlotte Courtyard

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