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“What you expect from Marriott”

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Courtyard Charlotte City Center
Ranked #53 of 178 Hotels in Charlotte
Certificate of Excellence
Hendersonville, North Carolina
Level 4 Contributor
42 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What you expect from Marriott”
Reviewed January 14, 2012

We stayed here for NYE. It was about $300 after all the taxes. This was one of the better rates for the night. Room was great. No fridge in the room, a big negative. Could not keep our leftovers from dinner cooled. Service was great. Parking very convenient. Great location

Room Tip: $10 for parking. Make sure your vehicle is not over 6' 8".
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, January 16, 2012
Thank you for your review Thomas J! We greatly appreciate your business over the New Year’s Eve holiday and taking the time to share your comments.

Yours truly,
Sherry McWherter, General Manager
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
Manhattan Beach, California
Level 6 Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 13, 2012

Room was modern, comfortable and clean. Hotel is attached to parking garage, $10.00 per day. The front desk was courteous and professional. Rooms are well maintained. Met all of my expectations. It's located in the center of the city within walking distance to many restaurants.

  • Stayed January 2012, traveled on business
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Helpful?
Thank Jeff2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, January 16, 2012
Jeff2007

Thanks so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!

Best regards,
Sherry McWherter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
Reviewed December 5, 2011

Nice room, but the fire alarm at 5:00 am was not a great experience. Also, no coffee in the morning, and we still had to pay $10 to park. Also, didn't like the fact that our friends who came to visit couldn't get parking validated. The response we got was "well, we don't own the parking structure." So???

  • Stayed December 2011, traveled as a couple
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Helpful?
Thank nchansons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 21, 2011

I guess I am becoming more and more unimpressed with the Courtyard/Marriott brand. The hotel is average, when compared to similarly rated hotel and brands. Nothing special. If you want a room and a typical Courtyard Marriott experience, then, yeah, it's a great choice. However, there is one exception. The staff, front desk staff, were exceptional. My colleagues and I needed to go way out to some unknown area for a social event. I just asked for a cab telephone number. Irish, the front desk attendant, just told me to call her when we're ready. She took down the address and informed us when she leaves work. When we called her, the cab was there in 15mins. Then the next morning, she remembered us, and confirmed that everything was okay. That little bit of "extra" care is what sets these mid tier hotels apart from the rest. And actually all of the front desk attendants were equally as nice and courteous.

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
Thank ChicagoBizDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Charlotte City Center, responded to this review, December 16, 2011
ChicagoBizDude,

Thank you for your review of your recent stay with us. I am fortunate to have a great team that truly cares about offering great service. Your business is important to us and we look forward to seeing you again.

Sincerely,
Sherry McWherter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Michigan
Level 6 Contributor
502 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed November 14, 2011

This is right in the heart of the city with an easy walk to the attractions. The pool was small but big enough and the spa/hot tub was a nice size. We had a breakfast included package and the food was generally good. We did have a wait of about 15 mins to get seated one morning and struggled to get served in a realtively empty barone night but aside from that a good experience. The rooms are not huge, but are clean, well appointed, and adequate, it's not like you should plan to spend a lot of time in them anyway!

We'd stay there again.

  • Stayed November 2011, traveled with family
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Helpful?
Thank Mikey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Level 5 Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 10, 2011

I stayed 2 nights at the Courtyard Charlotte City Center November 2011. The check in process was friendly and efficient. There are 3 large elevators so getting to my room was fast. The halls were clean, as were the rooms. The double queen bed room was spacious and very quiet. The beds were comfortable. Starbucks coffee is available in the lobby cafe. The room had a nice flat screen television, but no mini-refrigerator. Valet parking is inexpensive and fast. There are lots of restaurants in the area. Overall, I enjoyed my stay and would definitely return.

My only complaint is that the lobby smelled strongly of deep fat frying oil. It was so strong that I smelled it the remainder of the evening in my clothes and hair. Perhaps the kitchen needs better ventilation.

Room Tip: I asked for a room on a higher floor away from the street and never heard a thing.
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  • Stayed November 2011, traveled with friends
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Helpful?
Thank Mingo05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, Maryland
Level 6 Contributor
228 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 7, 2011

Lovely room, centrally located. The room was nicely appointed with one of the most comfortable hotel beds ever. The staff were particularly helpful and went the extra mile. Large flat screen with lots of HD channels. Except for the lack of free wifi met or exceeded every expectation

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank creativity2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Charlotte City Center

Property: Courtyard Charlotte City Center
Address: 237 S. Tyron Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charlotte City Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Charlotte Marriott
Charlotte Courtyard

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