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“Beautiful property great stay”

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The Ballantyne Hotel and Lodge
Ranked #6 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Riverview, Florida
Level Contributor
659 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 406 helpful votes
“Beautiful property great stay”
5 of 5 bubbles Reviewed April 30, 2009

The rooms were beautiful and the service was excelelnt. The property was very well cared for and guest service waas clearlya priority. A very nice stay and would recommend the property to anyone for a special stay.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stevied888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 reviews from our community

Traveler rating
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    22
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 19, 2009

We had an exceptionally pleasant stay at the Ballantyne Resort. We and our teenage son had a suite (upgrade and special). Other family members had a deluxe golf course room which was adequate size, nicely furnished, expectionally clean, and with a gorgeous bathroom. Rain cancelled our golf plans but we still enjoyed the driving range. The pool was warm and so much fun. We ate breakfast , lunch and dinner at the resort's main restaurant and were impressed with the food and service. The staff couldn't have been more pleasant - front desk, restaurant, housekeeping, and proshop. We would definitely return to the Ballantyne and do not hesitate to recommend.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClevelandMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia, PA
1 review
5 of 5 bubbles Reviewed April 13, 2009

We visited the Ballantyne a few days ago in early April 09 and stayed for 4 nights. Our stay was made that much more relaxing with the the hotel's excellent service, friendly staff, amazing food at the Gallery Restaurant and well groomed golf course. The resort is still working on the opening of its new outdoor pool, but the amenities and guest room bathrooms mirror a Ritz Carlton. All in all, a 5-Star hotel that is underestimated and underrated.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0nV0yage88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed February 16, 2009

After reading some of the mixed reviews, I wasn't sure quite what to expect. But I must say, the Ballantyne was everything we were looking for. They have the little details down, such as warm towels when you check in, complimentary valet, jacuzzi tubs, classical music playing in the room upon arrival, and the staff was so attentive! I was really impressed, I would put it on par with a Ritz Carlton type place.

The only drawback was that when we arrived at 4 pm, our room was not ready and we had to wait until about 4:30... but they allowed us to check out a little late so it wasn't a big deal. The spa was very nice!

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilovereb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed February 9, 2009

We have stayed at this resort about 3 times since we live down the street. Each time we keep thinking it will be better. The good is 1) the rooms. they are spacious and comfy and have big bathtubs and the beds are to die for.
2) the bartender and the bar. Very friendly and chatty bartender who knew how to make a drink and make an alone lady not feel so alone.
3) lots of great movies to choose from and room service is FAST!

Here is the bad:
1) upon checking, 5000 employees must have greeted me which was ok. My husband had to run to the store and had dropped me off with the inention of being right back. The front desk would not let me checkin b/c my husband and i have different last names on our separate credit cards. Iwas pissed and tired and a spa massage planned within the hour. All i could do sit at the bar and wait for hubby to get back. So progressive women who didnt keep their husband's last night, beware
2) the spa sucks. It is very small and doesnt even compare to the spas i am used to. It the "ladies louge area" where women sit around and read mags in the towels eithrt pre or post massage to relax. I didnt find it relaxing to chear women chew and crunch and talk to their friends in whispers as even we could not hear. Checkout at the spa was awful. There was a new girl they were training and she just doesnt seem to get it. There was some language barriers as well.
3) The spa massage, i got a 50 min deep tissue was again ok. I ended up having a male therapist and a young one at that. He started late and ended early.
So there is the good and bad.

  • Liked — running into friends, the comfy bed and linens, the nicenes of the staff
  • Disliked — checking in was HELL. I have a different last name than my husband and they made me wait for hubby to check in. I was 15 min late for massage.
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Venturagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 25, 2009

My wife and I went to Charlotte, NC for a personal event and stayed at the Ballantyne Resport for 1 full week. We are Starwood members and the Ballantyne is a starwood property. We stayed all week on starwood points which were an exceptional value for the quality hotel.

Upon check in we were greeted by a very friendly valet who helped us unload the car and then tipped us to the fact that we could enjoy free parking on the parking lot if we like. This was very thoughtful and certainly helpful as we did not need valet service after check in.

At the reception the receptionist let us know that we were being upgraded to a suite as the hotel was not very busy. The Ballantyne certainly didn't have to do this and its always a pleasant surprise to receive a free upgrade.

Our suite was very clean and nicely decorated in southern decor.

Our room was overlooking the golf greens and with 2 balconies was certainly more than enough space for the two of us.

The master bedroom had a separate shower and tub which were impeccably cleaned every day. All toiletries were refreshed every day as if we had just checked in the same day.

The minibar was nicely stocked and re-stocked every day. The minibar drinks were very reasonably priced.

While the Ballantyne is more suited for business travelers and golfers, it is situated in Charlotte's upscale residential district which will require a 20 minute drive to downtown.

Mature travelers visiting Charlotte who would like a 5 star experience at a 4 star price will enjoy their stay at the Ballantyne.

  • Liked — Friendliness of staff, cleanliness of rooms
  • Disliked — small amount of highway noise can be heard
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank novatravelreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 17, 2009

This hotel far exceed my expectations. The hotel is just beautiful and the staff is just outstanding. We were cared for and looked after by everyone we met...bellman, concierge, waiters, housekeepers, etc...
Just great service as one would expect, but not always gets, at a luxury hotel like this one. No request was left unattended and the attention to details was always there.
If you come, you have to go to the hotel's restaurant and order the squash soup...to die for...as are the steaks...and the pancakes we ordered for breakfast. For dinner, please ask for Amy...she is the best. Her service was just wonderful and it totally sealed the deal at our new year's eve dinner. Which by the way was a last minute request from our part and was handled graciously and perfectly.
I cannot recommend this hotel enough...my kids loved the indoor pool, in fact, we loved everything. It was the highlight of our stay in Charlotte. Bon voyage!

  • Liked — Service, Hotel, location
  • Disliked — Nothing
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlrOrlando_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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